Address
Form of workTemple & Webster is Australia’s number one online retailer of furniture and homewares, with a vision to make the world more beautiful, one room at a time.
To bring our vision to life, we're seeking a Key Account Manager who will play a vital role in driving B2B growth by managing and nurturing client relationships within the commercial sector. Reporting directly to the Head of Sales, you will take ownership of client relationships, ensuring satisfaction, communication, and seeking opportunities for upselling or cross-selling additional products.
About our Commercial sector at Temple & Webster:
Our Commercial sector specialises in creating functional, stylish, and welcoming spaces for various industries. We work closely with interior designers and architects to design compelling commercial environments, including modern office fit-outs and educational facilities. In healthcare and aged care, we provide ergonomic furniture solutions tailored to caregivers and patients. We also serve trade clients by supplying high-quality products for their projects. Additionally, we cater to the retail industry, small businesses, government, and religious organisations with specialised furnishings to meet their unique needs.
Join us in making the world more beautiful one room at a time!
What we’re looking for
The main responsibilities of this role include:
- Act as the primary point for our Commercial clients, facilitating ongoing communication and understanding their evolving needs
- Nurture and manage client relationships to ensure long-term satisfaction and loyalty
- Stay ahead of industry trends and market changes to provide clients with valuable insights
- Develop a deep understanding of each customer's business goals and challenges to provide tailored solutions
- Ensure accurate and up-to-date documentation of customer interactions and account details in the CRM system (Salesforce)
- Identify opportunities for upselling or cross-selling additional products to existing clients
- Lead and support on-shore and offshore teams, fostering high performance and continuous improvement
- Set clear performance expectations, provide regular feedback, and conduct evaluations
- Identify and address training needs, enhancing team skills and capabilities
- Bachelor’s degree in Business Administration, Sales, or relevant field
- Proven experience as a Key Account Manager, Sales Account Manager or relevant role, preferably within the commercial or hospitality furniture industry
- Demonstrated ability to communicate at all levels including executive and C-Suite
- Passion for selling and providing solutions to customer needs
- Exceptional time management and organisational skills
- Experience with CRM software (Salesforce) and MS Office (particularly MS Excel) and/or Google Suite
- Familiarity with sales performance metrics
- Strong negotiation skills with a problem-solving attitude
- Adept at building and maintaining long-term relationships with key clients
- Excellent listening, negotiation, and presentation abilities
- Amazing culture
- Competitive salary
- Generous employee discounts across our entire range
- Flexible working arrangements
- Paid leave on your birthday
- Paid parental leave
- Catered lunch 3 days a week
- Subsidised breakfast daily
- Free mindfulness practice daily
- Regular celebrations and team socials
- Opportunities to volunteer with our charity partner
