AddressABOUT US
At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments.
Qube Ports provides port solutions and logistics services with bulk and general handling facilities in over 40 Australian, New Zealand and South East Asian ports.
Qube Ports manages 25 sites for the forestry industry in Australia and New Zealand and is also the leading provider of supply chain logistics services to the energy sector, supporting thousands of onshore wells and rig supply vessels, barges and offshore construction vessels annually.
We lead the market in providing purpose-designed solutions for our customers, handling containers, bulk, automotive and general cargo.
We have an exciting opportunity for a Key Account Manager to assist our Qube Energy Operations.
ABOUT THE ROLE
The primary purpose of the Key Account Manager is to ensure effective Management of Key Clients within the Qube Energy business, fostering long-term partnerships whilst providing exceptional customer service, and driving business growth by delivering efficient and reliable logistics solutions. The role is crucial in ensuring customer satisfaction, maximising revenue, and driving business growth.
Specific Responsibilities
- Develop trust relationships with a portfolio of major clients
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using Key Account metrics
- Maximising revenue and business growth
- Conduct and chair regular (quarterly) meetings with customers. Responsible for agenda, minutes and prompt resolution of customer’s requests from meeting.
- Site visits and on-site customer contact (frequent travel will be part of the role)
- Liaise with Contract Manager on all contractual matters
Safety
In addition, Zero Harm reflects our belief that we operate in an environment where risks are managed, and that work does not impact on our people’s health and wellbeing.
Avoid Taking Unjustifiable Risks
- Identify, assess and report all known and newly identified hazards and incidents in the workplace
- Implement effective risk controls
- Participate in the monitoring, review and evaluation of implemented risk controls
- Stop work where there is an imminent danger and escalate to the appropriate supervisor/manager
Avoid Causing Harm
- Do not engage in bullying or harassment in the workplace
- Engage in safe work practices
- Treat fellow employees, contractors, clients and the public with respect
Follow the Safety, Health & Environmental System
- Follow the requirements of the SHEMS documentation including Rules, Procedures and Instructions
- Identify system shortcomings and opportunities for improvement
Be Prepared To Work Safely
- Report to duty in a fit state, free from fatigue the influence of alcohol or other drugs
- Wear required Personal Protective Equipment and operate plant equipment safely
- Participate in consultation activities regarding matters affecting your health, safety and welfare
- Participate in relevant safety training and maintaining your safety related competencies
- Engage in Work only when in possession of required and current Certificates of Competence
Qualifications and Experience
- Degree or Diploma in Business Administration and or logistics, supply chain management is desired
- Previous experience in an Oil & Gas environment, particularly in the logistics and supply chain aspects, is essential
- Experience in managing Key Accounts, building relationships, and driving business growth within the Oil and Gas industry is highly desirable
- A solid understanding of supply chain and logistics processes including transportation, inventory management and warehousing
- Excellent communication, presentation, and negotiation skills are essential for effectively engaging with key clients and stakeholders.
- Experience in achieving results through Quality Management and Continuous Improvement Concepts
- Experience in the implementation and on-going management of quality systems and procedures
- Proven problem-solving ability with a solutions orientation
- Strong interpersonal skills and the ability to communicate with a variety of people
- Advanced skills using Microsoft Office, Excel and Power point
- Ability to work autonomously using proactive approach to task resolution
- Ability to be flexible and adaptable to work in a demanding environment
- Ability to work well within a small team environment
Key Competencies/Skills
- Team management and leadership
- Relationship management
- Problem solving ability
- Negotiation skills
- Communication skills
- Focus on safety
- Conflict resolution
- Customer focused and responsive to customer requirements
- Performance and task driven
- Analytical & financial understanding
- Time management
Why QUBE?
At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments. We believe that attracting the right people and rewarding performance is vital for success.
BENEFITS
- Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
- Discounted health insurance
- Special paid leave to participate in volunteering activities
- Unlimited access to employee assistance program delivered through Benestar
- Generous paid parental leave
- Access to Qube wellbeing program
This is an exciting opportunity to join a business that is experiencing rapid growth and continued leadership. Apply now!
