L3 Support Engineer

Tech Guru? Love Challenges? Enjoy a dynamic work environment that will put you to the test? If so, we want you for one of our MSP clients!

• Level 3 Support Engineer
• CBD Office Location
• Collaborative Team
• Genuine career progression opportunities

Are you a tech wizard with a passion for solving complex IT challenges? Do you thrive in a dynamic environment where your skills are put to the test daily? If so, we want you on our team as a Level 3 Support Engineer for one of our MSP clients!
About our Client:
Our client is not just a company – they’re a community of innovators, problem-solvers, and tech enthusiasts. As a leading Managed Service Provider, they’re on the front lines of empowering businesses through cutting-edge technology solutions. Specialising in mobility, cyber security, database management, communications and more, they require a Level 3 Support Engineer to join their team and ensure exceptional support for their clients.
What You'll Be Doing:
As a Level 3 Support Engineer, you'll be the hero our clients need when facing intricate technical issues. Your role will involve:
Key Responsibilities:

1. Advanced Troubleshooting: Investigate and resolve escalated technical issues that require in-depth knowledge of systems, networks, and applications.
2. Incident Management: Take ownership of critical incidents, ensuring timely resolution and effective communication with clients to manage expectations.
3. Collaboration: Work closely with Level 1 and Level 2 support teams to provide guidance, mentorship, and knowledge transfer. Collaborate with other departments such as development, infrastructure, and security teams.
4. Technical Leadership: Provide technical leadership and guidance to junior team members. Act as a subject matter expert in specific technologies and solutions.
5. Documentation: Create and maintain documentation for troubleshooting procedures, solutions, and best practices to enhance the team's knowledge base.
6. Customer Communication: Communicate technical information effectively to both technical and non-technical stakeholders. Keep clients informed about the status of their escalated issues.

What You Bring to the Table

1. Proven experience as a Level 3 Support Engineer or similar role within an MSP environment.
2. In-depth knowledge of IT infrastructure, including but not limited to servers, networking, storage, and virtualization technologies.
3. Strong expertise in troubleshooting and resolving complex technical issues.
4. Familiarity with ITIL processes and best practices.
5. Excellent communication and interpersonal skills.
6. Experience within the Microsoft ecosystem is essential (Azure, InTune, Entra, Exchange Online, 365, Defender). Relevant industry certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) is a plus.
7. Scripting experience such as PowerShell
8. Good knowledge of public, private & hybrid cloud
9. Ability to plan, design and implement solutions working solo or collaboratively as part of a team.
10. Previous experience using the Connectwise platform would be a bonus

Talent Forge Specialise in recruiting sales professionals in the IT, Business to Business and Industrial markets, we have many unadvertised positions, so if you are actively looking or just dipping your toe in the market then feel free to call.
If this position sounds of interest the click apply now or email Paul at paul@talentforge.com.au