Large Format - Customer Service Manager

Join this team of dedicated team members and stemming from diverse backgrounds. Bringing forth expert product knowledge daily to support parents, grandparents, and caregivers during the early stages of parenthood.

About the Role: In this capacity, individuals will collaborate closely with the senior management team, refining leadership skills while overseeing the daily operations of the retail store. This marks the initial stride towards constructing a successful retail career with boundless potential.

Key Skills & Experiences:

• Leadership: Leading the team on delivering high standards of Customer Service.
• Coaching: Guiding the team to educate customers on products, demonstrating features and benefits, and fostering genuine relationships.
• Operational Excellence: Maintaining the store's appearance and showcasing the latest promotions.
• Managing KPI: Safety, Sales, Loyalty, NPS.

• Competitive Salary: Receive a competitve salary package with paid parental leave and a flexible roster.

• Career Growth: Accelerated growth opportunities within the realm, fostering personal development and career progression.
• Training and Development: Tailored training pathways encouraging personal growth and professional development.
• Employee discounts: Enjoy exclusive discounts on various products.

Recruitment Consultant: Helena Lo
Job Reference: 200519