AddressLauntel is an Award Winning Internet Service Provider delivering exceptional service to an ever growing base of Gamer, Residential & Business customers all across Australia.
We are a challenger brand that wont limit our team but rather encourage to bring their personal flair and have the tenacity to aim high with continuous improvement.
We are looking for those remarkable leaders out there to join us!
So a role or two is on offer….
Are you the person that knows how to have a laugh while getting stuff done?
About your next challenge!
Launtel moves #FastAF so our team have the tools and support to think on their feet, seek that out of the box thinking to provide solutions and get the best outcomes for our customers.
This is a key role in our growing business, and isn't just about what you will be doing, but how you are going to do it.
Our Humans are our best asset!
What will you bring to help us be the best we can be?
You will be part of our office and work from home crew to assist with leading our residential support team to the next level of excellence by providing not just the best service around, but you will genuinely care about the people you work with, our brand and our new and existing customers.
Why Join Us?
Flexible Work Conditions:
Early birds, night owls and those in between - Its the Leader in you we seek!
Our Customer Support team operate across a wide range of hours during the week, and into the weekend to keep our customers connected.
We value the effort it can take to work a little later, so our evening crews and night owls get additional penalty rates to help sweeten the deal!
So the remuneration will be based on availability and skill level.
(Applicable penalty rates can add around 8-10k to your annual salary)
Engaging Work Environment:
As an innovative company that likes to have some fun, we have our HQ based in Launceston, but our innovative virtual office helps us stay connected!
Comprehensive Training:
Our leading crews help develop our team to encourage, guide and share ideas that help shape future.
A new challenge can be exciting, so don't worry, we’ll help you quickly get up to speed with us
Those Core Skills:
- Exceptional Customer Service: Demonstrated excellence in customer service
- First Class Leadership Skills: Proven experience to lead and inspire a team
- Approachable and Empathetic: Ability to connect with team members and customers to understand their needs
- Excellent Time Management and Organisational Skills: Manoeuvre around multiple tasks whilst guiding the team
Leading the way:
- Positive Team engagement
- Manage workflow, lead team meetings and keep shifts on target
- Have a continuous improvement mindset, taking your team on the journey
- On-boarding new crews and guiding their development
- Working with your Team Leaders, Support Team & Operations Manager to drive successful outcomes on workflow and new projects all whilst keeping your team informed and engaged
Applications close Sunday, 30th of June at 10 PM.
A hot tip for those keen, your cover letter with your skills will win us over!
We recommend getting in early as this opportunity may lead to interviews kicking in before closure.
