Lead Service Planner

* $100k-$110k + super * 15% bonus incentive * Full-time permanent role * Global company

• $100k-$110k + super
• 15% bonus incentive
• Full-time permanent role
• Opportunity for career progression, training and development within a global organisation

Our client is a global-leader of lifting solutions servicing a broad range of customers including manufacturing, industrial, shipyards, ports and terminals. Reporting to the Service Manager, we are seeking a Lead Service Planner to join our client's team to review, coordinate and assign job schedules to the team, along with monitor the progress, quality and profitability of all jobs.
The role:

• Review and coordinate service requests, create and assign job schedules to the team.
• Monitor work in progress, follow up on parts orders to ensure the efficient execution of
  all service jobs so as to meet timeline, quality and profitability.
• Plan and execute Service orders/notifications, involving the calling of customers, emailing
  notification reminders which are due and subsequent booking/planning of services to facilitate
  efficient, prompt scheduling and processing
• Work closely with customers for additional requirements and schedule accordingly
• Create Purchase requisitions for spare parts, hire equipment, and other goods and services as required to
  complete planned work
• Record and monitors equipment under repair in the workshop and arrange for the collection and
  delivery to customers accordingly
• Assist in the preparation of parts for service jobs by withdrawing and delivering parts as and when
  required and monitoring stock return to ensure that records are up to date and complete (as
  required).
• Monitor the manhours and productivity captured against budget to ensure productivity level and projected profitability.
• Ensure that all service jobs are correctly recorded and submitted in the system
• Control, advise and maintain Customer Site Induction Register for Operatives, to ensure
  inductions remain valid at all times
• Monitor the status and expected delivery dates of spare parts ordered for jobs to ensure parts are delivered and available for scheduled work.

What we’re looking for:

• Qualification - Trade qualified as an Electrician/ Mechanical Fitter or in a Business-related discipline
  preferred but not essential
• Minimum of 3 years industry experience in a service related position.
• Demonstrated experience working with various computer systems and programs including Word, Excel and
  PowerPoint.
• Superior Communication skills.
• Ability to plan work effectively.
• Superior organisational skills.
• Ability to work well both independently and in a team and with minimal supervision
• Ability to work well under pressure
• A highly motivated self-starter
• Ability to work in Canning Vale

Benefits:

• $100k-$110k + super
• 15% bonus incentive
• Full-time permanent role
• Opportunity for career progression, training and development within a global organisation

If you would like to know more, apply today as we’d love to hear from you!
#SCR-suzie-ninevski
Who is A.I.R Recruitment? A.I.R Recruitment is a national award winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success. The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain. A.I.R Recruitment specialize in permanent recruitment in white collar, blue collar, professional and executive roles.
What sets us apart? Our Sales Success Strategy Program developed by their Award winning sales and recruitment professional, Director Suzie Ninevski.
Call us on 1800-2-RECRUIT to discuss your recruitment or jobseeker needs.