AddressThis company’s mission is to empower their clients to make informed decisions about their most important purchases. Whether it's comparing options online or speaking with a comparison expert, they are dedicated to providing tailored assistance within a supportive and diverse workplace.
The role:
In this role as a Training Facilitator, you can expect to take charge of the comprehensive onboarding and training process for their new phone based comparison experts. Guiding brand new hires through orientation, product training, sales techniques, systems training, and role-specific sessions tailored to contact centres to fast-track their journey to productivity. Equipping their teams with the necessary knowledge, tools, and techniques to drive frontline sales growth.Their divisions are health insurance, general insurance and utilities.
Key Accountabilities
- Onboarding and training facilitation for new comparison experts.
- Ensuring effective guidance and people leadership support for new hires during their crucial initial three months of employment to foster successful integration within the business
- Complete comprehensive learning needs analysis and identify gaps in learning pathways, provide recommendations, update, design, and develop solutions, in partnership with subject matter experts to align with the learning needs.
- Ensure comparison experts have a great learning experiences through engaging training sessions, personalized assistance if required, and appealing content to help them excel in frontline sales.
- Constantly scan the market for best practice training techniques and systems for lifting Sales and Customer experience capability
- Assist the Learning and Development Lead in identifying training interventions for top talent retention plans across the organisation.
Qualifications & Experience
- Proven experience facilitating sales and/or soft skill training programs
- Proven ability to build strong relationships and partner with stakeholders
- Proven experience and background from a Sales Contact Centre environment
- Certificate IV in Learning Design and Facilitation (highly desirable)
- Strong end-to-end training needs analysis experience (highly desirable)
- Proven instructional design experience (highly desirable), particularly in the area of Sales
- Experience in eLearning development. Ideally using Articulate 360
What’s on offer :
- Hybrid & Flexible Working – Save time commuting, we have the option to split your time working both in our office and from home.
- Professional Development – There is a genuine pathway to upskill in Learning and Development within a company who invests in the right resources to develop staff.
- Recharge Days – For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave!
- Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our team
- Salary packaging – we can help you to maximise your salary with options such as novated leasing.
- Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you’re ready to come back.
- Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
- Wellbeing Centre – Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
- Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
- Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!
- If this sounds like the role for you or you would like to find out more, please APPLY NOW. We have multiple roles on offer which means if you would like to refer someone in your network you could be eligible for our referral incentive.
