Address
Form of workIn this role you will work closely with various stakeholders across the business including support services, operations, customer service team and product to create content for the delivery of exceptional training experiences. In addition you will manage and support the Customer Service Leadership team in maintaining an excellent customer service standard.
Responsibilities:
- Lead the Contact Centre induction program, ensuring its delivery, regular review, and ongoing enhancement.
- Tailor it to align with the distinct learning objectives of both clients and teams.
- Collaborate in the creation, documentation, and updating of learning materials for internal training purposes.
- Develop and measure learning and development team members against key performance indicators (KPIs).
- Provide regular learning reports and feedback to staff and management
Criteria:
- Certificate IV in Training and Assessment - TAE40116-01.
- Minimum 2 years of experience in Training/Facilitator Delivery
- Experience creating Training content
- Experience working in a customer service role
- Strong verbal and communication skills
Benefits:
- Great company values
- Learning & Development opportunities
- Company that values work life balance
About the company
My client is a multinational logistics company specialising in expedited shipping services worldwide. With a strong focus on efficiency and reliability, they offer tailored solutions for businesses of all sizes, ensuring timely delivery of goods across borders. Their advanced logistics network and commitment to customer satisfaction make them a trusted partner in international trade.
Interested candidates are invited to apply directly to the role with your resume outlining relevant experience and qualifications. Alternatively, you can send your application directly to chisanga.nshindano@marsrecruitment.com.au
Kindly understand that we anticipate a significant number of applications, and we will only be able to contact those candidates who have been shortlisted. We sincerely value your interest in advance.
