Learning And Development Specialist

About us:

At iSelect, we’re passionate about helping Australians reduce their household bills and save money, time and effort. We are Australia’s go-to destination for comparison across insurance, utilities and personal finance products made available from our range of providers. We compare from a wide range of Australia’s leading brands and our highly trained consultants help customers compare, select and save.

What you do:

You'll join a small but talented team covering all facets of Learning and Development. Reporting to the Learning and Development (L&D) Lead you’ll provide L&D leadership across the iSelect business with a key focus on Sales and Customer capability and providing a best-in-class learning experience. 

Here are some examples of the tasks you would be asked to do

• Maintain up to date knowledge of new methods and techniques for training, and training requirements;
• Design and develop a contemporary approach to training materials and resources, and facilitate train-the-trainer sessions for leaders with large onboarding groups
• Identify gaps in sales and customer learning pathways, provide recommendations, design/develop solutions, and partner with subject matter experts to generate and obtain content, curating and editing to align to the learning needs;

 About you

• You care – full stop! Regardless of it is about your work, teammates or learner experiences, you genuinely care about your work and how it impacts people’s lives.  
• You have a very genuine care and passion for training and developing others. 
• You’re system savvy and can easily work through various systems.
• Your interpersonal and communication skills are top-notch, and you've never been afraid of a little conversation.
• You are open to trying new things, you ask why not a lot because anything is possible.
• You're as confidential as they come - everyone's secrets are safe with you.
• Your attention to detail is laser sharp and you love to organise things.
• You love to problem-solve and remove blockers in order to resolve issues
• You embody our values of 'Celebrate', 'Have Heart', 'Be Brave' and 'Keep it Real'
• Ideally you have worked with or in Contact Centres before and extra points awarded if that was within Health insurance! 

What's in it for you:

• An Ace Team - A highly supportive and collaborative People and Culture team
• Hybrid Working – the ability to work from home and the office
• Professional Development – We also encourage ongoing Learning and Development with free access to the full Linkedin Learning Library
• Recharge Days – For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave)!
• Salary packaging – we can help you to maximise your salary with options such as novated leasing.
• Annual iStar trip – We love to reward and recognize our employees, whether you’ve gone above and beyond or consistently upheld our Values of ‘Being Brave’, ‘Keeping it real’, ‘Celebrate’ and ‘Have Heart’ Last year our award winners went to Thailand!
• Income Protection Insurance – a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work-related.
• Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you’re ready to come back.
• Wellbeing Centre – Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
• Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
• Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!
• Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our team

What’s next:

• We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application 
• We can be flexible with interview times, and these will be conducted over MS teams virtually
• Don’t hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role via *******@iselect.com.au 
• Please note all applicants must have full working rights and will need to complete full background checks including Police Checks 

iSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email *******@iselect.com.au