Legal Account Manager

ARMA Group is a rapidly growing ASX listed specialist provider of contingent debt recovery solutions. We provide innovative and industry leading technology that transforms the way business’ engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best known brands.

In keeping with ARMA’s commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.

ARMA Group is seeking a highly motivated Legal Account Manager to join our Adelaide based team and play a vital role in maintaining the critical portfolios of our Local Government clients.

To succeed in this role, you will need to have strong written and verbal communication skills, including emotional intelligence and the ability to develop relationships with internal and external stakeholders. You should be proactive, detail-oriented, and able to manage multiple tasks and priorities effectively. Knowledge of debt collection and recovery litigation processes will also be highly advantageous.

Responsibilities

• Maintain a collaborative relationship with our legal partner and identify opportunities to increase referrals to strengthen ARMA position and strategic alignment.

• Attend to in-bound calls where required.

• Manage a portfolio of matters.

• Issue legal matters and enforcement processes.

• Provide client reports as required.

• Maintain strong relationships with all internal and external stakeholders, and specifically compliance and legal teams to ensure the actions taken within this role are fully compliant with legislative and regulatory expectations.

Requirements

• Knowledge of debt collection process and understanding of debt recovery litigation processes preferred.

• Proficient in Microsoft Office and a quick learner of database platforms.

• Accurate keyboard skills and proven ability to enter data at the required speed.

• Knowledge of clerical and administrative procedures.

• Developed written and verbal communication skills with the ability to demonstrate emotional intelligence, specifically in displaying respect and empathy.

• Proactive approach to developing relationships with internal and external stakeholders.

• High level of attention to detail.

• Strong time management skills and multi-tasking skills.

• Experience in a collections role, paralegal/legal administration role, or currently undertaking a Bachelor's degree in Law, Paralegal Studies or related field or equivalent combination of education and experience would be very highly regarded.

What We Can Offer You!

The ARMA family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rate…it all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include:

• Fantastic training program for all new staff that is focused on customer care and hardship, as well as other ongoing development and growth opportunities.

• Leadership development program.

• Generous incentives and rewarding bonus scheme for all staff when achieving KPIs.

• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.

• Being part of a larger and rapidly going ASX list group of companies.

• Possible employee share options scheme.

• An all inclusion and diverse environment that encourages and desires everyone’s feedback and input. Demonstrated through such programs as our FLT (Female Leadership Team).

Equal Opportunity Employer

ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

To apply please submit your resume and cover letter via the below link. Candidates without permanent Australian residency or a valid work visa need not apply. For more information contact Kerryn O’Brien – ******@armagroup.com.au

To find out more about our company visit https://www.armagroup.com.au/

We look forward to hearing from you!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

About the business

Oakbridge Lawyers (OBL) is a dynamic national law firm which specialises in commercial litigation, credit management and insolvency law.

Its client base includes large private companies, government departments, and publicly-listed companies in a range of different industries.

About the role

We are seeking a Legal Account Manager to support our dynamic, friendly and inclusive professional team in our Adelaide office. The role will include:

• Managing a portfolio of legal matters for our Local Government clients.

• File management and client communication.

• Attend to in-bound calls where required.

• Issue legal matters and enforcement processes.

• General administration and reporting.

• Maintain strong relationships with all internal and external stakeholders, and specifically compliance and legal teams to ensure the actions taken within this role are fully compliant with legislative and regulatory expectations.

The Ideal Candidate

The successful candidate must the following core values and skills:

• Knowledge of debt collection process and understanding of debt recovery litigation processes or experience in legal administration preferable

• Strong analytical and reasoning skills

• Excellent written and verbal communication skills.

• Strong attention to detail with excellent spelling and grammar.

• Proficiency in Microsoft Office Suite.

• Demonstrated ability to handle large volumes of work.

• Demonstrated ability to work under pressure and manage competing demands.

• Enjoy being part of a team committed to, and delivering, client excellence.

Skills and experience

OBL shall provide on-the-job training in respect of our systems and documents. Previous experience in a legal or debt collection setting is favourable though not essential. The position would be ideal for a law student who wants to also obtain exposure to, and experience in, the private legal sector (full time position). However, our over-riding focus is to secure a candidate that has the above core values and skills.

Just a few of the benefits of being part of OBL include:

• Leadership development program.

• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.

• Being part of a larger and rapidly going ASX list group of companies.

• An all inclusion and diverse environment that encourages and desires everyone’s feedback and input.

• Possible employee share options scheme.

• Paid parental leave policy.

Equal Opportunity Employer

OBL aspires to be the exemplar employer of choice for people from diverse backgrounds. OBL aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

Please click ‘apply now’ to upload your cover letter and resume.

For more information please contact our National Practice Manager, Nikita Klar on (08) 7100 18***or *****@oakbridgelawyers.com.au.