Leisure Services Officer - Reception

About the roleIn this role, you will work from the City’s two largest Leisure centres based in Norlane and Waurn Ponds. You will provide point of entry contact with patrons of the centre, assisting them with a range of administrative tasks, point of sale for merchandise, the selling of memberships and the answering of phone calls to the centre. The role requires the availability to work on weekends.

Work type: Casual
Classification: Band 2 $40.58 per hour (including casual loading)

Key responsibilities include:

• Provide timely and quality service to customers.
• Perform timely and quality completion of reception and administrative functions.
• Promotion and sales of Centre programs, services, and memberships.
• Merchandise and retail area stock and displays.

About youThe ideal candidate for this role will have previous experience in a sales or reception role, with strong administrative skills. You will have a welcoming and engaging personality, enjoy liaising with a diverse range of people and working in a fast paced environment. You will have high levels of resilience, be self motivated and enjoy finding practical solutions to problems.

Essential Experience:

• Ability to use computer programs, including word processing, point of sale systems and spreadsheet software.
• Well-developed customer service skills including personal and telephone reception.
• Skills in cash handling at point of sales.
• Good communication skills of an order sufficient to effectively communicate orally and in writing with Centre customers, Council employees, members of the public, and suppliers.
• Experience in Perfect Gym Software highly desirable
• Knowledge and understanding of aquatic/fitness industry highly desirable

• Preferred candidates will be required to complete a National Police Check and undergo a Medical Assessment as part of the recruitment process.

If this sounds like the role for you, then click apply now! 

Create our future together at the City of Greater GeelongAt the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.  

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger. 

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply – we’d love to meet you!

We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.

A career with usCentral Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language.  Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people.  We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. 

We offer:

• salary sacrificing and novated lease options
• cultural and ceremonial leave
• study leave
• paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
• IVF, surrogate and miscarriage bereavement leave
• training and career development opportunities
• a healthy and safe environment
• our employee wellbeing program
• corporate membership rates at Swim Sport and Leisure facilities
• unlimited access to LinkedIn Learning 

Applications and EnquiriesClick the Position Description link to view more information about this position.

Position Description

Applications close 11:55pm Thursday 6 March 2024.

Enquiries: Jess Callahan – Customer Service Coordinator | 5275 1909 | JHarvey@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.