Lending Solutions Advisor

Interested in joining a purpose driven-organisation and a bank that was recently awarded #1 in Australia by Forbes in the World's best banks 2022?Beyond Bank Australia is one of Australia's largest customer owned banks with a long and proud history of success, credibility, and banking expertise. With branches across the nation, and employing more than 700 staff, Beyond Bank Australia creates financial wellbeing for individuals, families, businesses and communities.Why work for Beyond Bank?

• A flexible, inclusive and diverse environment
• Opportunities for professional growth
• Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services
• 3 paid Work Life Balance days per annum *
• 2 paid Community Volunteer days per annum
• Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

Job DescriptionWe are currently seeking an enthusiastic and determined Lending Solutions Advisor on a full-time basis to join our Customer Relationship Centre team.With operating hours from 8:00am - 8:00pm Monday to Friday and 9:00am - 3:00pm Saturday Central Time, some flexibility is required.As a Lending Solutions Advisor, you will be responsible for:

• Identifying sales opportunities and providing a high-level of customer service within a call centre environment
• Managing Mortgage, Car and Personal Loan applications, from point of origin through to document preparation by having needs-based conversations regarding their lending requirements
• Undertaking targeted, pro-active retention-based activities for existing borrowers
• Managing all general lending enquiries for new and existing borrowers, and providing sound advice and information
• Deepening the relationship with new and existing customers through having needs-based conversations to understand their current and future needs across all banking products and services, providing individual solutions and through this, change lives
• Contributing to a successful team environment

Desired Skills and ExperienceAbout you:

• An outstanding record of customer service and well-developed relationship management skills to create value for new and existing customers
• An ability to manage outbound contacts to engage with existing customers to assist with business retention
• Experience in managing Home, Car and Personal Loan enquiries and applications directly with our new and existing customers is essential
• The ability to review straight-forward balance sheets and profit and loss statements to support loan applications for assessment
• A track record in having genuine, needs-based conversations with customers to uncover and fulfil their stated and future needs across all banking products and services
• Be results driven with strong problem-solving skills, interpersonal skills and a positive, “can-do” attitude
• Ability to work effectively within a team
• Sound planning and organising ability
• The ability to work extended hours to meet the business needs of our dynamic and customer centric environment

Beyond Bank are proud to be Australia's largest B Corp bank. We use our business as a force for good by meeting the highest standards of social and environmental performance, transparency, and accountability. If you are passionate about customer service and want to make a difference within the local community, we want to hear from you today!If you are passionate about people and want to make a difference, we want to hear from you!We are reviewing applications as they come through, so get yours in today!For more information, please visit beyondbank.com.auPlease be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking.Beyond Bank is an equal opportunity employer with a commitment to diversity at all levels. We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly. Please note that all applicants are required to complete a National Criminal History Check prior to commencing employment. Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856.As a certified B Corp we are using our business as a force for good.Applications close COB 03/04/2024