AddressCould you be super helpful?
As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don't take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at https://awaresuper.com.au
Your New Role
As the Senior Specialist Consultant – Adviser Solutions, you will actively oversee and manage key activities related to the administration services provided by Financial Advisers.
You'd be required to provide specialist and technical expertise and support to the team, primarily in relation to day-today activities to meet key team objectives and ensure compliance with policy and procedures.
The role will also provide technical support to the team in relation to other retirement products and support the Manager, Enjoy, Adviser Solutions as a point of escalation for complex queries for the Advice Relationships Team, Member Solutions team, and Service Centre.
*Please note, this role is open to candidates based in Sydney*
How do you exceed our expectations?
You will have experience working in an administration/high serve orientation capacity within a financial services environment .You will have knowledge of financial planning principles and understand the Advice business in order to assist internal and external advisers with their queries as well as internal business stakeholders with related queries.
In addition, you will have;
Demonstrated experience working with financial planners in an administrative capacity (para-planning experience is desirable);
Extensive knowledge of superannuation and retirement rules and regulations and how they apply to retirement products;
Strong interpersonal skills with ability to build trust and rapport with internal and external stakeholders;
Strong prioritisation and planning skills, proven ability to complete tasks of varying complexity efficiently and meet deadlines;
Knowledge of Microsoft Office suite (required), and familiarity with Zendesk or Sonata systems (desirable); and
RG 146 qualification in superannuation (or commitment to complete a refresher course if qualification is not current - funded by Aware Super)
Employee Experience
We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.
We love working at Aware Super because our hard work is rewarded by:
A culture of career growth and development, backed by a commitment to internal career mobility
Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
