Address Join a National Market Leader for a Permanent L1-2 Service Desk Engineer Role
Your new company
A leading National Managed Service Provider based in Melbourne’s Inner South requires an 2x Level 1 Service Desk Engineers for permanent opportunities commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements.
Your new role
In this exciting new role, you will be:
Providing 1st level remote support for a large client-base.
Maintaining relationships with clients.
Performing account administration with Active Directory, Exchange and bespoke applications.
Ensuring technical issues are resolved within SLA's in calm and polite manner.
Troubleshooting technical issues in a high-volume ticketing environment
What you'll need to succeed
To be successful in your application, you will need:
Prior experience providing level 1 IT support within a Service Desk environment.
Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
Experience with Autotask is highly advantageous.
A tertiary education in Information Technology as well as Microsoft, Azure and Cisco certifications are beneficial.
Proven experience working within a Managed Service Provider or Consultancy is advantageous.
Excellent communication skills, both verbal and written
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an great salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to lukade.thinkhamsai@hays.com.au.
LHS 297508 #2741766
