Sales And Support Technician

Join the change. Together, we'll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and Supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

This Sales and Support Technician role sits within the Distribute Energy Team and will support AGL in supplying high quality, proven products to its customers, and investigating rapid resolution of technical issues, customer complaints and orchestration testing.

The Distributed Energy Team is responsible for expending AGLs offerings in the behind the meter market, including solar, energy storage systems and EVs.

What you'll be doing:

• Developing and executing testing processes to determine the performance specifications or functional requirements for new products and testing methods according to related industry standards and AGL internal requirements.
  
• Validating general operation and remote-control functionality for domestic inverters, energy storage systems and EV chargers.
  
• Identifying and planning the testing equipment requirements, including the cost plan and documentation of modifications, regarding new product introduction.
  
• Documenting and reporting installation related issues in field based operations and assisting in the development of installation methodologies for new products, including improvement of the existing installation methodologies.
  
• Actively focussing on continuous improvement of occupational health and safety conditions within the lab and participating in Technical Risk Assessment activities (e.g. DFMEAs & PFMEAs) and continuous improvement activities.
  

What you'll bring:

• Qualification in Cert III - Systems Electrical or equivalent (A-Grade) coupled with experience in a broad range of Distributed Energy Resource hardware (solar inverters, EV chargers, energy storage devices) and electrician background preferred.
  
• Experience in new product introduction environments and employing statistical tools to draw insights from test data.
  
• Innovative problem-solving skills and a demonstrated willingness to proactively search for new solutions.
  
• Ability to accomplish technical tasks while working independently as well as in a team environment.
  
• Demonstrated skills in time management, prioritisation and the ability to communicate to all stakeholders internal and external at all levels.
  

#LI-AM1 #LI-Hybrid

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Engineering