Level 2 It Support Technician

Your new company
A growing Managed Service Provider in Geelong requires a Level 2 IT Support Technician for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this exciting new role, you will be:
Providing 2nd level helpdesk and onsite IT support for clients.
Administering and maintaining a range of systems and networks across a large client portfolio.
Performing technical support of servers, network and hardware.
Assisting with the onboarding of new clients and adoption of new technologies.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.
What you'll need to succeed
To be successful in your application, you will need:
Demonstrated experience in providing Level 2 IT support.
Sound knowledge of Windows 7-11, Active Directory, Windows Server, Office 365, Microsoft Exchange and Network troubleshooting.
Excellent customer service & communication skills, both verbal and written.
A tertiary education in Information Technology as well as Azure, Microsoft, WatchGuard and ITIL certifications are beneficial.
Prior experience working in a Managed Service Provider is highly advantageous.
Current driver's license and access to a vehicle is required.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to **************@hays.com.au. Please click here to apply.