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SalarySalary: $108,230 to $121,250 per annum (based on 70 hours per fortnight), plus superannuation and a 9 day fortnight.
Appointed salary in this range will be based on skills, qualifications, and experience.
This key role is part of the Library Management Team. Use your planning, leadership and coordination skills and experience to contribute to library policy development and to ensure that Customer Experiences in all branches is of a high quality!
About us
Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces.
About the role
In your new role you will provide leadership, management and strategic planning to deliver high quality Customer Experience across the branches;
Roles and responsibilities include;
· Provide key advice on the development of the Library’s strategic directions, policies and annual management plans ensuring that the Library contributes to the achievement of Council’s strategic goals.
· Lead and manage the provision of efficient and effective customer services to the Hornsby Shire Community, including responding to relevant customer enquiries and resolution of complaints.
· Manage, in liaison with relevant staff, the Library’s furniture and minor equipment assets to ensure furniture, fittings and minor equipment are sufficient throughout the network and that internal library signage meets agreed standards.
· Lead and manage, in consultation with the Branch Manager, the Customer Service Team’s human resources, including responsibility for team building and training Customer Services staff across the Library network.
· Manage the marketing of Library Customer services projects and programs.
About you
In your new role you will require highly developed management and organisational skills and the ability to lead the Library’s strategic planning to meet changing community needs and expectations.
This position requires an enthusiastic, customer focused professional with excellent interpersonal and communication skills. Completion of a degree in Library and Information Science or its equivalent accepted by the Australian Library and Information Association for professional membership is an essential qualification for the position.
Benefits of working with us!
We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on 'what we offer' to learn about the wonderful benefits available at Hornsby Council.
Please note that double vaccination is required to work in this position and to attend any Council Building for an interview.
For further information and to apply, please visit hornsby.nsw.gov.au/careers
Closing date: 11 February 2024 at 11.30pm
