Library Customer Service Officer

Employment Status: Fixed term until March 2025
Days & Hours of Work: Monday to Friday, totalling 35 hours per week including rostered evenings and weekends
Competitive Salary: Band 3 $65,402.26 pro-rata + 11% superannuation
Location: Sandringham and Hampton Libraries, may be required to work at other Bayside Libraries

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Have you heard about the amazing things that public libraries offer to the community and would like an opportunity to be part of this team?

As a Library Customer Service Officer you will be responsible for ensuring that the library service is the centre of information in Bayside. You will be a member of the Sandringham – Hampton Libraries branch team but may be required to work at any of our 4 libraries.

This role is also part of our Children and Youth Services team providing weekly story time sessions to our youngest library users and their families. You will also provide innovative customer focused services to library users in a self-serve environment within the framework of current council and library policies and procedures.

You will be responsible for:

• Providing welcoming community focused Customer Service.
• Facilitating access to the collection through membership, promotion, circulation and shelving of library resources.
• Providing information to customers about library resources, programs and services.
• Preparing and deliver children’s programs under the guidance of the Children and Youth Services Librarian.
• Supporting customers to navigate digital technologies.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• An experienced Customer Service Officer who is looking to take the next step in their career
• Highly developed interpersonal skills and the ability to develop and maintain strong workplace relationships, across all levels.
• A highly organised individual, to ensure the organisation continues to meet its strategy and plan commitments through project, program, and initiative delivery.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check .

What we can offer you in return: 

• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• Free onsite staff parking.
• A Green Money program, that rewards our staff for taking simple everyday. steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description 
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Thursday 2 May, 11:55pm

If you would like to learn more about this opportunity or have any questions, please contact Karen Reiter, Library Customer Service Coordinator on 03 9261 7*** or via email kreiter@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.