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SalaryA government agency dedicated to supporting all Victorians to be healthy and safe at work and to recover from any workplace injury or illness as quickly as possible. Our Passion for safety and well being is what unites us.
Job Description
- Assess and process high volume and administrative type licensing and registration applications such as, but not limited to, High Risk Work (HRW)
- Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications
- Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds.
- Ensure all completed work complies with approved procedures, and maintain knowledge, techniques and skills to deliver a high quality service
- Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution
- Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email
- Adhere to all policies and procedures and any legislative requirements relevant to this position
- Any other reasonable and related duties as required to meet the ongoing needs of the organisation
- Well-developed time management, organisational skills and excellent attention to detail.
- Strong customer service focus and ability to liaise on a professional level with a diverse client/stakeholder groups
- Demonstrated ability to manage regular workload with minimal supervision.
- Demonstrated ability to work as part of a team
- Demonstrated ability and willingness to absorb knowledge and learn new skills.
- Good verbal and written communication skills.
- Working knowledge of Excel and Word.
- Good keyboard skills with demonstrated experience in operation of screen-based data management systems.
- Demonstrated ability to liaise on a professional level with a diverse client/stakeholder group.
- Experience in a similar role undertaking administrative tasks/processing forms/accurate data entry
- Immediate Start
- Work over summer period with likely option to extend
