Local Area Coordinator Services Manager

IWC is seeking a part-time up to full-time Local Area Coordinator Services Manager to lead our established team of Local Area Coordinators. 

ABOUT IWC:

IWC is an Aboriginal community-controlled and multi-accredited health and wellbeing organisation. We deliver services without discrimination to Indigenous and non-Indigenous peoples in Bundaberg and the Wide Bay Burnett. 

FIRST NATIONS PERSONS ARE ENCOURAGED TO IDENTIFY THEIR MOB IN THEIR RESUME OR COVER LETTER

DUTIES:

• Monitoring team members’ participation and performance to ensure the milestones, targets and KPI’s are achieved.
• Providing quality customer service, including interacting with participants, answering queries, and effectively handling customer complaints.
• Managing/Organising the flow of day-to-day operations within your team including timesheet approval, leave planners, leave approval and rostering.
• Monitoring all team members’ participation and performance to ensure the NDIS tasks are completed to a high quality.
• Ensuring that the IWC NDIS Team are compliant with NDIS planning and implementation policies/guideline in accordance with NDIS legislative framework and NDIS Contractual Obligations.

SKILLS & EXPERIENCE:

• Previous Management or Supervisory experience is desirable.   
• Excellent computer skills, written communication, problem-solving skills.
• Proven ability to meet targets and goals.
• Demonstrated ability to apply a person-centered approach to service provision and social inclusion.
• Good listening, communication and influencing skills.

KEY REQUIREMENTS:     

• An NDIS Workers Screening Check and Clearance or ability to obtain.
• A current driver's licence or ability to obtain. 
• A First Aid Certificate or ability to obtain.
• Complete COVID-19 Vaccination Status (as per IWC Policy).
• A Federal Police Check or ability to obtain.
• A Blue Card (Working with Children Card QLD)* or ability to obtain.

* No Card, No Start legislation means that the successful applicant will need to hold a valid blue card before they start work. IWC will cover the cost of this application for the successful candidate. 

SALARY PACKAGE:

Your Salary Package is made up of the following: - 

• Salary Sacrifice Packaging valued up to $15,990 per annum – adding approximately $4,000 to your take-home pay (available after completion of probation).
• Meals and Entertainment Package up to $2,600 per annum (available after completion of probation).
• 9-Day Fortnight (for full-time staff).
• Superannuation valued at 10.5%.
• Annual Leave Loading of 17.5%

INTERVIEWS WILL COMMENCE ASAP.

Click APPLY or contact HR on 1300 492 492 for a confidential discussion.