Lodgement And Enquiry Officer

Lodgement and Enquiry Officer

Permanent, Part Time – 21 hpw – Mon, Thurs, & Fri

• Discounted Aquatic and Fitness Membership
• Competitive rates of pay
• Supportive team culture

Join our dynamic Customer Service Centre! You'll play a key role in delivering a full range of council services through multiple channels, ensuring timely application lodgements and providing top-notch development advice. If you're confident handling enquiries in person, via call centre, and in back-office environments, this could be the perfect role for you!

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued.  

What this role looks like:

• Provide administrative support, process customer transactions, and resolve enquiries.
• Assist with development applications, customer bookings, training, and marketing initiatives.
• Maintain systems and procedures, including development tracking and NAR (name & address register).

This role is 21 hours per week, working Monday, Thursday, and Friday as rostered between 8:00am to 5:00pm.

What are we seeking in our new team member:

• Positive and engaged individual.
• Holds a Certificate IV in Business Administration with over three years of related experience.
• Demonstrated conflict resolution and customer service skills.

Benefits of working with us:

Competitive rates of pay at $41.96 per hour (excluding superannuation), paid weekly, paid training to keep your skills up to date, opportunity for bonus payments, free on-site undercover parking, and an active Social Club.

Next steps:

Please review the Position Description available on Council’s Careers Page online at Careers | The Hills Shire Council (nsw.gov.au) by 5pm on 17 June 2024. As applications will be processed upon receipt, early submission is encouraged.

You can also request adjustments throughout the recruitment process. If you require any adjustments to be made or if you need any other assistance with submitting your application please feel free to contact the HR team at **@thehills.nsw.gov.au.

Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community. Council is also committed to an inclusive, diverse and supportive workplace culture where our people and customers feel respected and valued. Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children, and Criminal History.