AddressAre you looking for an exciting opportunity to work in a dynamic and complex rail service delivery environment? Do you have experience in supply chain management, customer service, and stakeholder engagement? If so, we have the perfect role for you!
Chandler Macleod is one of Australia’s largest providers of human resources solutions, with over 40 years of experience in connecting leading-edge projects and employers with outstanding business professionals. We are currently seeking a Service Delivery Controller for our client, a leading rail operator, on a contract basis for 3-6 months with potential extension.
As a Service Delivery Controller, you will be responsible for coordinating services in real time and within the live run/service delivery horizon. You will ensure communication to key stakeholders in supply chain (e.g. Network Providers, customers, port operations, maintenance providers, Train Crew) to ensure that trains run to schedule and accurate and timely information is provided to all relevant parties relating to train running. You will also monitor performance to manage variation and get back on plan (based on geographic region).
To be successful in this role, you will have:
- Good understanding of local geographic conditions, eg customers, network, load points/outs
- Supply chain experience
- Ability to work effectively with ambiguity, variation & dynamic change
- Relevant tertiary or vocational qualifications or similar desirable
- Relevant demonstrated experience in service delivery environment, and customer focussed operations
- Understanding complex rail operations desirable
- Experience in short term labour and or asset planning and rostering or similar desirable
- Exposure to safety and or customer management systems
- Understanding systems to determine root cause
- Knowledge of risk management, safety systems and legislative requirements for rail haulage
- Demonstrated stakeholder engagement and communication skills to negotiate, influence and resolve conflict within a dynamic and complex environment
- Ability to work autonomously under broad direction and direct own work to meet tight deadlines and manage competing priorities
- Strong analytical and problem-solving skills
If you feel you are a suitable candidate for this role, please submit your application by hitting “Apply for this job”. Alternatively, you can email **************@chandlermacleod.com for further discussion.
Don’t miss this opportunity to join a leading rail operator and unleash your potential with Chandler Macleod!
