AddressLocated in Homebush
Asap Start
About the company
The client we are working with is a leader within the environmental technology industries. They are growing and prospering for over 120 years and are operating across 32 locations nationally.
About the role
- The role is 10am - 6pm.
- Manage customer portals to ensure smooth operations and user satisfaction.
- Assist in overseeing responses to inquiries sent to the Major Service email, ensuring accuracy and timeliness.
- Take ownership of customer queries and complaints, resolving them promptly within specified guidelines. Escalate issues when necessary.
- Maintain the accuracy of customer information in databases through regular updates.
- Establish and maintain effective communication channels with all relevant stakeholders.
- Collaborate with other departments to effectively resolve customer issues.
- Successfully undertake special projects and tasks assigned by management.
- Provide excellent service to enhance overall customer satisfaction.
- Recognize and communicate business-impacting issues, escalating them to the Major Account Group Manager when necessary.
- Assist colleagues and contribute to team knowledge for improved performance.
- Encourage individual and collective responsibility for meeting performance standards and fostering ongoing improvement.
- Participate in the development, implementation, and reporting of new company initiatives, policies, procedures, and products.
- Contribute to initiatives aimed at increasing efficiency in terms of cost and enhancing customer value.
- Perform various administrative tasks as required to support operational efficiency.
About you
- Ability to work in a multi-skilled team to achieve set objectives;
- Computer literacy with experience in Microsoft word, excel and outlook applications.
- Organisational and communication skills;
- Proven ability to effectively manage planned/unplanned workloads
- Proven ability to identify and resolve customer needs in a timely manner
- Problem solving and analytical skills
- Need to have a can-do attitude and willing to learn
- Full working rights is necessary.
Benifits
- Flexibility
- On the job training and development
- Supportive environment and very relaxed work culture
- Onsite Parking
If you believe you have the right skills and experience for this position or know of anyone who does, please do not hesitate to get in contact with Sajjad Hossain for a confidential discussion on 02 8270 9***.
Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
