Major Loss Claims Specialist

Position Overview:

• Job Title: Major Loss Claims Specialist
• Location: Open to multiple locations around Australia
• Work Arrangement: Hybrid role with the flexibility of remote work.
• Shift Patterns: Full-time 37.5 hours per week.
• Start Date: Wednesday 10th April.

Claims Specialist

We’re here to help in the moments that matter. Our Major Loss Motor Claims team understands how stressful motor accidents and damage from weather events can be. Our Claim Specialists ensure our customers are in safe hands by genuinely connecting to their individual situation. As the Claims expert our Specialists understand what’s required to finalise a customer’s Major Loss claim in a timely manner, helping to deliver on our Motor Strategy of being #100% Motorvated to get our customers back on the road.

We are currently looking for customer service experts to join our Major Loss Motor Claims team permanently commencing Wednesday 10th April, 2024.

• Successfully manage the Major Loss claims experience on behalf of the customer, by delivering a brilliant customer experience when our customers need us the most. This requires you to connect with the customer, empathise with their situation and be a claims expert, settling their Major Loss Claim in a timely manner
• Conducting a number of checks to ensure all applicable steps are completed prior and during the customer conversation
• Contribute to financial outcomes by effectively finalising a Major Loss claim and demonstrating a first call resolution mindset.
• Resolve enquiries in a timely manner with both our inbound and outbound calls whilst you manage a portfolio of claims and meet daily settlement targets.

What you’ll bring

• Previous experience in a high touch customer service environment (note this is a phone-based role)
• Demonstrated ability to go above and beyond for customers
• Willingness to apply feedback and coaching to achieve targets and expectations
• High levels of resilience and empathy
• Demonstrated ability to effectively solve problems
• Be flexible and open to change in a fast paced and ever-changing environment.
• Strong time management skills and ability to multitask and work under pressure.
• Ownership and Accountability of your own development and career.

Shift Option and Training

We are looking for several full-time positions for the following shift options. A start window means you can be rostered to start at any time between those shown below.

• Monday to Friday – 37.5 hours per week - Start Window 8am – 10am. - *‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

If successful, you will attend 5 weeks full-time training, Monday to Friday, in the relevant office and virtually in your respective site.

Work from home requirements.

These roles will be a combination of office based and work from home. To successfully work from home, you will need the following:

• Home phone line or VOIP connection
• Internet connection
• A keyboard and mouse and either 1 large screen or 2 standard sized screens-a work laptop will be provided so a computer won’t be needed however dual screens are compulsory.
• Ergonomic set up with desk and chair in a quiet, private space

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Salary $56,500 + 11% Super
• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.