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Form of workQRM Claims Management is a leading independent provider of insurance and motor vehicle assessment services. We are seeking a highly motivated and experienced individual to join our team as a Claims Specialist in the Heavy vehicle space on a hybrid basis, with office days to be based in North Sydney. QRM is a proud subsidiary of the AUB Group, an ASX-listed 200 company.
Role Overview:
The Senior Motor Claims Consultant plays a pivotal role in our company's unique approach to motor claims management. They are entrusted with the responsibility of actively mitigating client losses while ensuring fair and efficient resolution of motor claims. This position offers a rewarding opportunity to witness the tangible impact of your efforts in reducing third-party claims and recovering costs for our clients.
Responsibilities of the position include but are not limited to :
- Investigate and assess liability in motor insurance claims, exercising sound judgment and attention to detail.
- Foster and sustain strong relationships with key stakeholders, including clients, insurers, brokers, and internal departments, facilitating effective claim resolution.
- Provide accurate guidance and support to customers throughout the claims process, ensuring transparency and clarity.
- Manage claims files and documentation in adherence to company policies and procedures, maintaining organized and comprehensive records.
- Process settlements and recoveries promptly and accurately, within established timelines.
- Deliver regular updates to customers on the status of their claims, maintaining open communication channels.
- Negotiate claim settlements within designated authority limits, employing effective communication and negotiation skills.
- Attend client and broker meetings to discuss claim performance and address any concerns or inquiries.
Requirements:
- Minimum of 2 years' experience in motor insurance claims handling, demonstrating proficiency in assessing and managing claims.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Strong analytical and problem-solving abilities, coupled with meticulous attention to detail.
- Demonstrated capability to work collaboratively in a team environment, fostering a positive and supportive work culture.
- Exceptional customer service skills, with a commitment to delivering prompt and satisfactory solutions.
- Thorough understanding of road rules and proficient application of legal principles in motor accidents.
- Ability to thrive under pressure, manage competing priorities, and meet deadlines consistently.
Join Our Team:
This role presents a challenging yet rewarding opportunity to make a meaningful difference in the motor claims industry. If you possess the requisite skills and experience and are eager to contribute to a dynamic environment where your efforts are valued and recognised, we invite you to apply for this exciting opportunity.
If this role sounds like you, please apply now!
Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.
AUB Group welcomes all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.
