Manager, Clinical Practice

Kent St

• Permanent contract with a 35 hour working week
• 17.5% annual leave loading and flex leave
• Hybrid working environment, offering starting salary of $139,787

About the Role

In this role you will lead and coordinate Medical Service teams providing medical assessments for compensation and health monitoring for Care customers used for the purpose of determination of dust diseases.

This role will involve leading and developing a team to ensure a person centred, timely, high quality and cost-effective service is provided to meet the needs of customers and strategic objectives

Your responsibility will include managing relationships with internal and external stakeholders to work productively and collaboratively to improve customer outcomes and to develop innovative solutions.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Manager of Clinical Practice you will:

• Manage and lead team members, to ensure customer priorities and organisational objectives are met through a learning culture and information sharing.
• Lead initiatives from concept design to implementation which supports business improvement and strategic outcomes for customers, involving project management to drive the successful implementation of the initiative and providing technical expert input to inform initiative concepts and solutions through a person centred approach.
• Lead and deliver change management functions through effective communication and collaboration across Care and the broader organisation to meet the needs of the business, and influencing, facilitating and promoting awareness and readiness for change across teams and the operation that advances business strategy and fosters a culture which delivers improved customer outcomes.
• Manage and review team caseloads to ensure new applicants, complex cases, peaks and priorities are identified and met for timely medical assessments and delivery of sound and comprehensive medical information for determination of claims of claims.
• Manage and coordinate the delivery of medical screening services to customers across NSW to facilitate the timely determination of claims and early diagnosis of compensable dust diseases.
• Conduct qualitative analysis of applications and medical reports and identify and facilitate timely resolution of applicant eligibility issues to support the determination of dust disease claims.
• Manage, liaise and negotiate with health service providers to deliver specialist medical screening services and consultations with customers in accordance with icare requirements and standards and manage customer awareness of the Dust Disease Scheme

Skills & Experience

• Knowledge and skills acquired through extensive practical experience in service delivery.

• Up to date with current Public Health Order requirements
• Experience in practice management or health administration
• Knowledge of a customer focused approach to service delivery
• Experience in managing complex & high volume medical information
• Integral experience in creating and leading change initiatives.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.