Manager Customer and Information Services

About the Opportunity

Are you ready to take the lead in shaping exceptional customer experience and driving innovation?

Parkes Shire Council is seeking a practical and results-driven Manager to spearhead the development, implementation, and review of our Council's customer services, information technology, records and Information management services and strategies.

As the Manager Customer and Information Services, you will have the exciting opportunity to oversee a diverse portfolio, including business systems and technology, records and Information management and customer service. Reporting directly to the Director Customer, Corporate Services and Economy, you will play a pivotal role in driving transformative initiatives and projects aligned with our strategic vision. The role works strategically across the organisation to ensure that the priorities and values of Council are delivered and communicated in a coherent and prioritised manner.

Further information on the role can be found in the Manager Customer and Information Services 

Essential Criteria

To be successful in this position you will need to have:

1. Tertiary qualifications in Business Management, Information Technology, Customer Experience, Information Management or similar discipline
2. Proven ability to lead and manage business systems and process improvement.
3. Demonstrated understanding of customer experience principals and practice
4. Demonstrated understanding of records and Information management in a government context.
5. Demonstrated understanding the principles of continuous improvement such as LEAN Methodology.
6. Proven ability to engage with and influence internal and external stakeholders to achieve fit-for-purpose outcomes that drive the achievement of strategic goals.
7. Demonstrated interpersonal and communication skills, including influencing and negotiation, research, information analysis and report writing to facilitate planning, decision-making and continuous improvement.
8. Demonstrated staff management experience, with proven track record leading, developing and supporting staff to achieve work targets and objectives efficiently and effectively.
9. Current and maintained NSW Driver's Licence.
10. Current and maintained National Police History Check.
11. You must have the right to live and work in Australia

Desirable Criteria

1. Postgraduate qualification/s in Business Management, Customer Experience, Information Technology, Information Management or similar discipline or related discipline.
2. Knowledge of the role, functions and responsibilities of Local Government.
3. Local Government experience in a management role.
4. Demonstrated experience in project and contract management.
5. Demonstrated understanding and experience of procurement policy and management.

Benefits

The appointment will be in accordance with the Local Government (State) Award and Parkes Shire Council's policies and conditions of employment. 

The role has been evaluated as being Grade 17 of Council's salary structure and offers a starting salary of $101,606 (plus 11 per cent superannuation), with commencing salary to be negotiated and determined upon the qualifications, skills and experience of the successful candidate.

Benefits of working at Council include:

• Fortnightly Rostered Day Off (RDO)
• Leaseback Motor Vehicle for both private and business use
• Four weeks Annual Leave per year
• Access to Long Service Leave after five years
• Access to a range of salary packaging options to increase take home pay through Salary Packaging Australia (SPA)
• Health and Wellbeing initiatives including Health and Wellness Calendar and two (2) Health and Wellness days off per year.
• Relocation assistance which includes 40% reimbursement of removalist costs upon commencement and a further 40% reimbursement after 18 months service. 

About Parkes Shire Council

Parkes Shire Council is a progressive and innovative organisation that embraces new ideas and has adopted a philosophy of continuous improvement. Council is committed to delivering progress and value to our community through living our corporate values of Community, Innovation, Integrity, Respect, Safety and Teamwork. 

Council has been acknowledged for Excellence in Local Government as the winner of the prestigious AR Bluett Memorial Award in 2016 which recognises the most progressive rural council in the state, based on all council operations and services.

Council values our position as a progressive, cohesive and well respected employer of choice.  We are proud of our corporate values which guide the work we do, the choices we make and how we interact with each other and the community. For our employees we provide career development and succession planning opportunities across a large range of trades and professions.

Council embraces a LEAN philosophy across its operations in an effort to maximize the value and service we deliver to our community with a commitment to best practice work health and safety for our staff and stakeholders. In our quest for improvement Council has achieved formal accreditation under  ISO45001:2018 framework for our Work Health and Safety Management System.  This highly regarded accreditation recognises the dedication and commitment from Council staff to ensure safety management systems are robust and efficient and more importantly that a safe workplace is provided for our staff, contractors, visitors and volunteers.

Find out more about working at Parkes Shire Council and why Parkes is a smart move:

The Parkes Region is a great place to live and raise a family with affordable housing and lifestyle properties, diverse employment opportunities, modern health services, quality educational facilities, a strong sporting culture and first class community facilities.  You can download the Relocate Brochure for all you need to know about benefits of relocating the Parkes Region.

Before you apply for this position, please read the position description carefully to assess your eligibility and suitability for the position. You will be required to answer a few questions that relate to the criteria on the online application below. You will also be asked to attach your current Resume which should include two recent employment related referees. Please note that you cannot submit your application without attaching your resume. A cover letter is not required. Council will only accept applications submitted on line.

Parkes Shire Council operates a merit-based recruitment process. 

Applications will be shortlisted as they are received. You will be contacted by phone if you have been selected for interview.  You will be required to bring with you a copy of all relevant certificates and qualifications. The interview panel will consist of a panel of three.

If you have not been selected for interview you will be advised by email. 

In the event you are shortlisted for an interview, and are then selected to progress to the next stage following interview, you must be prepared to undergo the following pre-employment screening processes as part of the selection process:

• A pre-employment physical examination (at Council's expense), including a hearing and drug and alcohol test
• Please include two work related referees in your resume for reference checking purposes - please ensure your referee details are current
• Undertake any other applicable screening that may be relevant to the role
• Council may also check authenticity of certificates and qualifications

As part of the recruitment process, Parkes Shire Council will be collecting information about you. This information is private information for the purposes of the Privacy and Personal Information Protection Act. This information will be included in the recruitment file, and accessed by Council Records Staff and members of the Recruitment Selection Panel. Applicants may request their information be returned to them at the conclusion of the recruitment process.

Enquiries:  Telephone Anthony McGrath on (02) 6861 2*** for further information.

Closing Date: 11.00pm AEST on Sunday, 21 July 2024

PLEASE NOTE THAT ONCE YOU START TO COMPLETE YOUR ONLINE APPLICATION, YOU CANNOT SAVE IT AND RETURN TO IT LATER.

Good luck and we look forward to receiving your Application!