Manager, Customer Engagement - Growth

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

Your new role

We’re looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

We are seeking a motivated and operational driven individual who is passionate about leading a team responsible for engaging with our customers.

As the Manager, Customer Engagement, you will have the ability to effectively lead people and cultivate a dynamic, collaborative and customer-focused environment as you build and maintain strong stakeholder relationships. With your leadership skills, we expect you to understand and evaluate team competencies and capabilities, which will enable a focused approach to training, coaching and development. Leading by example, you will become a positive role model and ensure that customers are at the centre of all our decision-making, providing guidance and support to staff through periods of change.

Primary responsibilities include:

• Building an engaged and flexible, fit for purpose workforce which supports technical and non-technical staff capability
• Deliver on outcomes to achieve results in line with organisational goals
• Providing advice and guidance on the implementation to ensure continuous improvement
• Adopting a commercial lens across Customer Operations based on service cost per member 

What you’ll need to excel

• A strong operations background is required
• Relevant tertiary qualifications or experience working in a similar role
• Ability to drive improvements, including automation, process streamlining, and stronger customer centred service delivery
• Demonstrated leadership experience in coaching, mentoring and development of staff
• Innovative thinking and a consultative approach with team members when delivering feedback, training and ongoing support
• Resource Management, including experience in people management
• Experience in leading teams through change
• Financial services or superannuation background, a bonus

What you’ll get in return

We’re committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.

• 12 month CSC contract
• The ability to make this role your own and an opportunity to enhance the team and drive customer centricity
• An opportunity to implement strategic changes, have influence and develop better operational processes
• Join a friendly and positive team who are professional, supportive and caring

What you will need to do now

To apply for this position, please upload your current resume and include a short summary outlining your suitability for the role. For any queries relating to this role, please contact Tina at recruitment@csc.gov.au.

Please note: Agency submissions will not be considered for this position