Customer Engagement Consultant - Sydney

See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.

Your responsibilities:

• Be the warm and engaging voice of the business that our customers hear when they call in
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Hours and Training

This is a full-time position (8 hour shift) with hours spanning across 7 days a week, from Monday - Sunday.

• We'll do our best to accommodate your work preferences & availability.
• We offer 4 - 6 weeks of training
• Are you big on work/life balance? We are too, we can offer Hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.
• Potential start date over the upcoming months (April-June)

We're interested in hearing from people who have:

• Customer service skills
• Strong computer skills and ability to multitask
• Ability to work in a high paced environment and revels in change and feedback to improve performance
• Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks

Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply!

Please note - you must be located within a reasonable distance to travel into our Sydney office location in the CBD.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 18/04/2024