Manager Customer Service

Manager Customer Service Apply now Job no: 532428 Work type: Ongoing full-time Location: All of NSW, Parramatta Categories: Call Centre Services, Management and Support, Technical Customer Service, Land Planning, Planning Management, Town Planning, Traffic and Transport Planning, Urban and Regional Planning Do you want your work to make a difference for NSW?

Together, we create thriving environments, communities, and economies. Manager Customer Service Permanent full-time opportunity, 35 hours per week Location negotiable across NSW - Hybrid working supported. Salary relative to experience, and ranges from $139,787 to $161,663 super

Our Planning Group is currently seeking to appoint a Manager Customer Service who will provide day-to-day management of the customer support team and is also responsible for ensuring that the delivery of digital services is customer-centric and supports the NSW Planning Portal digital services by ensuring accessibility and continuous improvement. The role also conducts product triaging, testing, system reporting and development including change requests and business improvement processes, ensuring comprehensive testing in collaboration with key stakeholders to ensure changes are technically and functionally robust and business ready. About

You You will have previous experience in managing a team with the ability to lead the team in providing an engaged customer support service for digital services and products, both internally and to external stakeholders You are a strong team player who values collaboration and building strong relationships with key internal and external stakeholders to achieve outcomes.

Your ability to analyse and interpret information to allow effective forward planning ensures operational requirements are met. For more information read the full Role Description: Manager Customer Service For more information from LinkedIn hit Apply to visit the iworkfor.nsw.gov.au website.

About Us The Department of Planning, Housing and Infrastructure ’s (DPHI) vision is to create thriving environments, communities, and economies for the people of

New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department. In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

DPHI supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments. To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

DPE strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so. Applications close Sunday 4 February 2024 at 11:55PM. Should you require further information about the role please contact Margaret Gomez, A/Director Strategic Projects via email to **************@planning.nsw.gov.au   A recruitment pool may be created for ongoing and…