Manager, Enquiries & Conciliation - Anti Discrimination Nsw

Company description:Department of Communities and JusticeJob description: Temporary up to 2 years - Part time (21 hrs. per week) Parramatta with flexible working arrangements available Clerk Grade 9/10, Base Salary ($120,859 - $133,183), pro-rata, plus employer's contribution to superannuation and annual leave loading Your role Anti-Discrimination NSW (ADNSW) strives to eliminate discrimination in New South Wales by resolving enquiries and complaints, raising awareness about discrimination and its impacts, and taking action to influence change. The successful candidate will have excellent communication skills and works well in a team. You are resilient and able to work with competing priorities to agreed standards, budgets, and timeframes. What you'll do You will manage a team handling enquiries and complaints made to ADNSW and ensure these are managed in the most streamlined and efficient way through the development of appropriate policies and procedures. Lead and manage the direction of the team regarding its caseload of discrimination complaints, develop appropriate strategies for alternative dispute resolution of complaints and complaint handling policy and procedures Develop Branch plans that integrate well into the overall ADNSW strategic plan and develop and administer innovative complaint handling and alternate dispute resolution methods to ensure that ADNSW's complaint handling objectives are met. Ensure all team members receive appropriate induction, support, training, and career development, cultivating and maintaining a discrimination and harassment-free unit. Ensure consistent service delivery in accordance with the Complaint Handling Manual and accurate record keeping, including on the Complaints data base the ADNSW's key instrument for statistical reporting and analysis of complaints data, trends, and patterns. What we're looking for Thorough knowledge and understanding of NSW anti-discrimination law and case law. A working knowledge of interstate and federal anti-discrimination and related law e.g., industrial relations law and case law. Superior knowledge and expertise in complaints management and in alternate dispute resolution. Relevant qualifications or high-level relevant experience in a field or fields related directly to the core work of the role and ADNSW. Appointments are subject to reference checks. Some roles may also require the following checks/ clearances: National Criminal History Record Check in accordance with the Disability Inclusion Act 2014 Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012 Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters. Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Targeted Question 1What laws, principles or instruments of human rights law and administrative law are most relevant to the work of Anti-Discrimination NSW? Describe your knowledge and experience in this area. Targeted Question 2 Describe a time you managed a complaint about you or a member of your team. How did you approach it and what was the outcome? Applications close Tuesday, 26 March 2024 Got a question? For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jackie Lyne on 0456 606844 or via Jackie.Lyne@justice.nsw.gov.auIf you've got a question about applying or require an adjustment in the recruitment process, please, contact Paola Pina via Paola.Pina@justice.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/.