Manager Of Service And Aftersales

IIrizar Asia Pacific is a market leader in the Bus & Coach sector in Australia, and an important part of a global manufacturer of luxury vehicles for over 130 years. Irizar is renowned for their innovative businesses in bus manufacturing, door systems, power generation, zero emission vehicles, and fleet management. 

Our continued growth in the ANZ region in the school, mining, charter and coach sectors and the recent retirement of our current Service Manager means you have the opportunity to join us at our new facility in Pakenham Victoria. 

Irizar is an equal opportunity employer, and we welcome qualified and enthusiastic candidates to join a dynamic team and company with global exposure. Please send your resume to ****@irizar.com.au 

We are looking for Service and Aftersales Manager, located on-site at Pakenham VIC 3810

The Service Manager role involves leading a team of Service technicians in the field and subcontractors when required, optimising resources, ensuring financial performance meets targets, and driving other initiatives. The Service Manager is critical in maintaining high-quality service delivery while fostering positive customer relationships.

What's On Offer:

• Normal working hours Monday to Friday with overtime available, particularly during peak periods, with lots of variety
• Company Vehicle, mobile phone and a laptop. You will have everything you need to deliver on and exceed the customers’ requirements!
• Opportunities to develop the role as we look for solutions, beyond warranty and service repair, to offer our customers. 
• Safety training and certification if required.
• Heavy Vehicle (Bus) driver certification if required.
• A great, multicultural and diverse team located in Pakenham and around Australia.

Essential Skills and Qualifications: 

• Must be willing to travel. Our customers are located throughout Australia, so on occasion you may be required to meet customers, support the field technician, or attend Bus Industry show’s representing Irizar. 
• Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.
• Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.
• Possess strong organisational abilities, enabling efficient management of tasks, resources, and time.
• Familiarity with service processes and willing to streamline operations and enhance efficiency. 
• You need to be willing to undertake administrative tasks while we explore system solutions and automation. You will play a key roll in the selection and roll-out of what we do.
• Australian Driver’s License and a citizen or permanent resident of Australia, with full working rights
• Experience in the bus or truck industry, you may have been in a similar role or ready for the next step in your career

Desirable skills:

• Trade experience with commercial vehicles such as buses, trucks and light commercial vehicles
• Heavy Rigid License