Manager Quality Risk & Compliance

The Manager Quality, Risk and Compliance will have day to day responsibility for the quality, risk and compliance activity that enable Safe Steps to provide evidence of appropriate information sharing and privacy responses, incident reporting and management, accreditation readiness and continuous quality improvement. In doing so, this role will work across Safe Steps to foster a positive attitude to quality, risk, compliance and data quality.

The Manager Quality, Risk and Compliance is based at the Safe Steps’ head office in North Melbourne, however, working across all sites may be required. Safe Steps’ locations and unlisted telephone numbers may not be disclosed to any other person except in accordance with service procedures. The locations and unlisted telephone numbers of any high security refuges may not be disclosed to any other person other than in accordance with the instructions of each such service.

Description:
KEY RESPONSIBILITIES

Privacy & Information Sharing

• Coordinate the response to enquiries/requests received via the **************@safesteps.org.au inbox, including those from clients, under information sharing legislation, the Freedom of Information Act 1982, from Courts, police, health services, lawyers, insurers
• Coordinate response to complaints received via the **************@safesteps.org.au inbox.
• Maintain a register of Privacy and Cyber breaches and report on these in line with legislative and policy requirements.

• Contribute to the identification, management and reporting of risks that could impact our strategic and/or operational objectives.
• Ensure processes are in place to identify, manage and report on risk in line with Safe Steps Risk Management Framework
• Oversee the administration of the risk register to ensure that it captures strategic and operational risks, relevant mitigation strategies and status of action plan.

• Monitor changes to legislation that may impact Safe Steps via Law Compliance and ensure action is taken to maintain compliance, updated policies and practices, communicate changes and/or provide training
• Liaise with Company Secretary and others to ensure relevant governance processes are in place to manage legislative change and compliance.

• Update relevant documents to ensure they are accurate, including Privacy and Cyber breaches, accreditation readiness plan and Policy register.

• Act as Administrator for our incident reporting system, Tickit
• Coordinate Tickit actions and closure with relevant staff
• Report on incident data through high quality reports for both internal distribution and external agencies
• Ensure responsible roles conduct investigations/root cause analysis to understand the nature of incidents and identify opportunities to improve practice.
• Manage Safe Steps quality improvement register.
• Contribute to the develop, implement, and maintenance of an organisation wide quality management system based on the Safe Steps Quality Management Framework

• Maintain the accreditation readiness plan/calendar with agreed activity.
• Assist in completion of internal audits to ensure compliance with contractual obligations and continuous improvement opportunities are identified and actioned.
• Provide training to new starters and other audiences as required, on such things as the role and functions of Quality Risk and Compliance, our quality management framework, use of Tickit, accreditation requirements.

• Prepare relevant reports related to the functions of this role.
• Act as subject matter expert and champion for key functions withing this role
• Build and maintain positive relationships with a broad range of stakeholders.
• Regularly attend and positively contribute to team meetings.
• Complete mandatory and other training as required.
• Abide by all organisational policies and procedures, and workplace conduct and safety obligations.

Internal Stakeholder

• Direct Manager - Head of Quality, Risk & Compliance.
• Safe Steps Executive team & Board - Provide information and advice on organisational quality process, accreditation, compliance requirements.
• Operational teams
• Liaise with relevant team members to coordinate responses to clients/stakeholders.
• Provide information and Quality Risk and compliance activity.
• Work with teams to foster a positive risk and continuous improvement culture.
• Company Secretary - Receive guidance and instructions relating to the implementation and maintenance of relevant governance processes.

Family Safety Victoria - Report critical incidents via CIMS

ORGANISATIONAL REQUIREMENTS

Policies

• Regularly review and comply with all relevant organisational policies.

• Uphold all employee responsibilities relating to the identification and reporting of hazards, accidents and incidents.

• Proactively engage with all quality related activities that will support the organisation to remain compliant with the industry quality standards as governed by the delegated regulatory authority.
• A current Working with Children Check and willingness to undergo a National Police Check

• Demonstrate the organisation’s values of Integrity, Diversity and Empowerment in all that you do.

• Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.
• This position is designated under the Multiagency Risk Assessment and Management framework (MARAM) Identification (Tier 3 &4) level which requires mandated MARAM Family Violence Screening & Identification training and VACCA MARAM Identification responsibilities.
• Safe Steps recognises that risk management, and the sound and effective implementation of a risk management strategy with associated tools and plans, is a key process in a best practice framework at all levels of the organisation. We are committed to the implementation and maintenance of a formal risk management system in order to provide a sound quality and governance framework that aligns with the Australian Standard for Risk Management (AS/NZS ISO 31000:2018) and ensures there are linkages between risk management and decision making, there is clearly articulated accountability, and there is mandate and commitment from all key staff in the organisation.
• Safe Steps is committed to the principles of continuous quality improvement (CQI) in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.
• All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.
• Where background checks are not to the satisfaction of Safe Steps in its absolute discretion, the offer of employment may be retracted or terminated.
• If you are offered employment with Safe Steps, you will be required to disclose full details of any pre-existing injuries or illness that may be affected by the work and/or undergo a health assessment. The disclosure/health assessment is conducted to ensure you have the health and mental capacity to meet the requirements of the position and to identify any adjustments that may need to be made in the workplace. Failing to notify or hiding a pre-existing injury or illness which might be affected by the nature of the proposed employment, could result in that injury or illness being ineligible for future compensation claims.

Qualifications

A relevant tertiary qualification or significant experience in the area of quality and risk ideally in the health or human services sector

Skills / Experience / Knowledge

Demonstrated experience and/or working knowledge of governance, enterprise risk management, privacy, information sharing, and legislative compliance.
Demonstrated experience and/or working knowledge of incident management, quality management and accreditation readiness support.
Demonstrated ability to deliver high quality written and verbal reports to different audiences and in different formats.
Demonstrated ability to build strong working relationships with relevant stakeholders.
Demonstrated ability to work both independently and as part of multiple, multidisciplinary teams.

Behavioural Competencies * see behavioural competency dictionary for further guidance.

Relationship Building - Building and actively maintaining working relationships and/or networks of contacts to further the organisation’s goals – Level 2 – Builds key relationships.
Communication - Listening to others and communicating in an effective manner that fosters open communication – Level 3 – Adapts communication to others.
Risk Management - Identifying, assessing and managing risk while striving to attain objectives – Level 3 – Conducts ongoing risk analysis.
Values & Ethics – Fostering and Supporting the principles and values of the organisation – Level 2 – Identifies ethical implications.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.

Please ensure that you:

• Submit your resume and cover letter.
• Complete all application questions.

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