Administration Officer (Quality Control)

The Opportunity  

Risk and Security Management is one of the country’s leading service providers to the financial services sector and automotive industry.   Working on behalf of these organisations we provide a range of services to protect their financial interests.  

Embark on an exciting journey as our newest team member, this role holds a pivotal position within the central team, providing crucial support to our field-based audit teams. Tailored for individuals with a sharp eye for detail, adept at fostering connections, and genuinely committed to delivering exceptional customer service, this role plays a vital role in overseeing the review and seamless flow of information back to our valued customers. 

Join us in this dynamic opportunity to make a lasting impact.

Duties & tasks:

• General administrative and customer service responsibilities;
• Quality check work received from our field Auditors to ensure jobs are completed within internal and external guidelines;
• Following up queries whilst providing exceptional customer service via email and phone; 
• Maintaining the internal system; schedule of audits, dealer and auditor info,  in accordance with standard procedures;
• Responding to email queries from both clients and auditors in a timely and professional manner;
• Always adhere to all confidentiality & privacy policies and procedures; and
• Providing support to the organisation through general office administration duties in an effective, efficient and proactive manner.

Skills & experience: 

• 2 years previous administration experience in an administrative environment would be advantageous (medical, legal, automotive, construction, etc.);
• Proficient in the Microsoft office suite; 
• Great interpersonal skills;
• A keen eye for detail;
• Show motivation and initiative in all working aspects/duties; 
• Wholesale Finance or Automotive Dealership experience advantageous;
• Time management, organisational & multitasking skills;
• Professional, positive, and ethical attitude.

 Benefits:

• Regular hours of 8:30am – 4:30pm with some flexibility
• Be trusted to take ownership of your suite of duties
• Supportive team environment
• Continuous hands-on training
• Competitive salary
• 1-2 day WFH after probation period

About us:

Risk & Security Management (RS) is one of Australia's largest Mercantile agencies providing field services to the financial services sector including banks, other credit providers and insurance companies. We also provide service to government departments, global corporations, and law firms. 

Supported by over 85 full time staff spread across our five fully staffed offices, RS is focused on clients, our people, and results. This means that we will embrace innovation and continual improvement to ensure that we are consistently meeting and exceeding expectations and empowering our staff to form trusted partnerships with our clients and other stakeholders