AddressReference Services consists of two client focused teams that provide strategic direction and oversight of the National Reference Service in an increasingly digital environment comprising; onsite and online Reference Services to assist a diverse range of researchers, the community and government agencies to access the national archival collection; development and delivery onsite, online and offsite of programs to education and connect a range of communities and groups including Aboriginal and Torres Strait Islander peoples to the collection; and co-ordination of the National Archives' volunteer program.
The key duties of the position include
Under limited direction the main duties of the role are to:
- Manage, supervise and build the capacity of a small team providing onsite and online services to researchers and clients,
- Assist National Archives' clients and researchers to access the national collection by responding to:
- complex reference inquiries, and
- escalated, sensitive or difficult issues relating to the use of the collection.
- Apply effective communication, research and analytical skills by contributing to the development, implementation and review of strategies, policies and procedures that support the delivery of quality Reference Services in an increasingly digital environment,
- Develop and maintain effective professional relationships with internal and external stakeholders and represent and promote National Archives in a range of public engagement activities,
- Apply the principles of APS Values, Code of Conduct, workplace diversity principles, work health and safety and participative management within a work and team environment and
- Promote and apply the National Archives' Vision, Mission and Commitments as expressed in Strategy 2030 and "Our Values" .
