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SalarySOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
SOTI’s growth and success is a result of a commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems while providing excellent customer service. If you are eager to prove your management, leadership skills and your understanding of computer networking principles, your strong problem-solving abilities in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Sales Engineers are responsible for satisfying the needs of new and existing customers to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on support cases as needed. This position demands managing a fast-paced Sales Engineering team and making sure the team maintains a high level of customer service through all interactions as a SOTI representative.
Responsibilities:
- Develop, grow and support the sales engineering team for the APAC region
- Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken and caring persona as an effective representative of SOTI
- Conduct onsite and remote demonstrations of SOTI products
- Ensure continuous learning of changes and new additions in the portfolio of SOTI products
- Provide escalation channel for pre-sales technical support to prospective customers
- Analyse SOTI's market segment and generate recommendations for product roadmaps
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues to support the sales engineering team
- Provide email and telephone based pre and post-sales, technical support for our software products where needed to support the sales engineering team members
- 5+ years of experience in pre-sales / sales engineering technical support to prospective customers, provide email and telephone based pre and post-sales, technical support for any software products.
- 1+ Team Lead or Management experience of a technical engineering team
- Coaching and team building experience in a fast-paced technical environment
- Excellent written and verbal communication skills
- Solid understanding of computer networking principles (Firewalls, Network Protocols, Subnetting, etc)
- Knowledge of mobile computing platforms (Android, iOS and Windows Mobile)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS, Analytics is an asset
- Knowledge of Active Directory, certificates, CRM solutions, Linux, Raspberry Pi is an asset
- Experience with databases, Microsoft SQL server, MY SQL, Oracle is an asset
- Experience with containerization and virtualization is an asset
If you want to bring your ideas to life, apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
