AddressWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.
It's not just about your career… or your job title…it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
The Material and Logistics Specialist will be responsible to ensure customer service excellence in effectively inputting data into excel, Oracle ERP system and other scorecards to meet requirements with WIP Process and contract execution. This includes WIP material transactions and Sales order creations for LTPA and Parts customers in Western Australia.
This role will develop customer loyalty and manage customer relationships through timely responses to customer and internal queries, execution to the highest level including delivery performance and internal work management transactions in both Oracle ERP and customer offsite repair portals. This role will be based in Perth to assist with providing coordination, direction and assistance from Remanufacturing Leader and team members as well as Customer Service Representatives.
Main Duties:
Reporting directly to the WA Service Leader - BHP + RHIO + FMG and working directly with the customers, this role will:
Support existing contract administration and management to ensure a seamless implementation and adherence to contractual Terms & Conditions
Manage Purchase orders and quotes in a timely manner
Manage external third party logistics providers for customs brokerage opportunities and incoterms
Manage external invoices and payments for freight
Record and Process WIP Jobs in Oracle System and excel tracker
Work with Reman Leader on priority work, including assisting with customer remanufacturing portal
Requirements to assist in Day-to-Day ERP Transactions to ensure timely tracking, monitoring and compliance of invoicing, stock holdings and materials management
Understanding and engage in stock transactions and stock on hand levels
Facilitate accurate information in inventory systems
Use historical data to forecast future parts flow and inform ordering to ensure committed lead times are met
Work collaboratively with broader team to collate and look for opportunities to optimize inventory in WA for all customers, including the forecasting of customers needs
Manage UX core returns end to end
Ensure timely resolution of customer issues and customer satisfaction
Produce monthly reporting on performance criteria and customer monthly meeting
Maintaining a clean safe work environment
Maintain an emphasis on safety at all times.
Identify and report all hazards/incidents/injuries/near misses/property damage and theft.
Abide by all company Policies and Procedures.
Participate in workplace inspections and safe work observations.
Ensure mandatory PPE is applied.
Notify Service Leader before the start of shift if you are sick and before leaving to go home during shift.
To be flexible with work hours when required.
Must be able to work as part of a team, with or without supervision.
Support pre-and post-contractual administration and management
Assist in the development of estimates and forecasting for internal financial reporting periods
Coordinating, Report and communicate project updates
Function as a liaison between internal organisations and customer for assigned contracts
Develop processes and procedures that ensure continuous improvement to contract and customer service
Coordinate the efforts of cross-functional groups and across shifts / time-zones to resolve issues that impact key performance criteria
Qualifications and Experience:
Minimum of 5 years' experience working within the Rail or equivalent Industry experience
Ability to manage effectively several projects simultaneously in a dynamic and face paced environment
Proven ability to deliver services and projects to satisfy customer and contractual requirements
Ability to prioritise workloads
Effective problem identification and solution skills
Strong MS Excel capabilities and skills
Strong customer service mindset
Strong oral and written communication skills
Strong interpersonal and leadership skills
Experience is ERP systems and management of repair processes
Experience in customs brokerage and import/export process preferred
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
