AddressAt Synergy Radiology, we want to hear from people who are passionate about working together to provide high quality care to patients. We consider people, our referrers, patients and staff to be the heart of our business and as such we try to provide the most positive experience possible.
We currently have multiple positions available due to the expansion of our digital platform as well as the need to increase the team due to high demand and a new location. Full-time, permanent applicants are preferred however Part-time permanent applicants are also welcome.
The Roles
Together with our technical staff, these roles are critical in delivering excellent service to our patients and referring doctors. Both an inbound / outbound Contact Agents and Digital booking / communication teams are required to handle calls and communication for our 10 locations. You will be working alongside a large team with constant support and in-depth training will be provided.
Desirable candidates will have a background within a customer service/Contact Centre arena and enjoy working in a thriving and fast paced environment.
Responsibilities include:
- Taking inbound and outbound calls from patients and doctors.
- Booking/Rescheduling patient appointments either via phone or digital platforms.
- Accurate management of patient databases.
- Provide up-to-date billing and preparation information to patients and doctors.
- Provide general administrative support to other staff (including medical staff).
- Providing support for patient / referrer image access
- Any other customer support requirements
In order to succeed in this job, you will need to be an enthusiastic person with the following characteristics:
- Radiology administration experience is highly regarded.
- High-volume Contact Centre experience is preferred but not essential.
- Previous chat agent experience is preferred but not essential.
- Have an engaging, welcoming, friendly and positive attitude.
- Willingness to learn new systems.
- Ability to manage multiple platforms
- Excellent organisational skills.
- Ability to work with high attention to detail.
- Proficient verbal and written communication skills.
- Work collaboratively with others in a team environment.
Working for Synergy offers you
- Competitive remuneration based on your experience with annual review
- Opportunity for growth within the organisation.
- Specialised Industry training provided.
- Supportive environment.
- Team building events.
- Recognition and rewards programs to celebrate achievements.
- Newly renovated workspace with latest equipment
- Flexible working arrangements / Work from home (WFH) after probation period
What to expect:
- Pre-employment screening, where required.
- 2 professional reference checks.
