Medical Receptionist

ESSENTIAL SKILLS:

·        Ability to communicate at all levels and maintain patient and practice confidentiality at all times.

·        Be able to work in a busy environment.

·        Ability to provide high standard of customer service.

·        Essentially to be in possession of “C” Class driver’s license.

·        Current CPR training undertaken in the last 3 years or willingness to participate in such training

·        A current criminal records screening

·        Work rights in Australia or be eligible for such

MAIN DUTIES AND RESPONSIBILITIES:

·        Knowledge Medicare system and Best Practice computer system – working with these in accordance with current guidelines.

·        Work with Microsoft Word, Excel, and Best Practice computer software.

·        Prepare Practice for surgery on contracted days and hours.

·        Answer telephones in a courteous and professional manner

·        Make appointments for patients for all staff

·        Receive and convey messages in writing, verbally and electronically

·        Liaise with patients and their families in a compassionate manner

·        Liaise with GPs, other health professionals and their staff

·        Fax, scan and file documents

·        Prepare documents for mail-out

·        Open, stamp appropriately and distribute incoming mail

·        Type documents as required with a high level of accuracy

·        Scan letters from Specialists, Hospitals and Radiology etc into medical records and allocate to patient file/ checking incoming messages on HealthLink and assign to patient files for Drs to action.

·        Ensure that incoming faxes/emails and messages are relayed to the doctors promptly.

·        Filing and general clerical duties.

·        Handling of cash, EFTPOS, and other payments

·        Cleaning and maintenance of doctor’s rooms, kitchen and public areas.

·        Take and collect Mail, take cash/cheques to Bank

·        Check follow up/ incoming tray and process paperwork as needed.

·        Check Doctors’ messages and follow up instructions.

·        Inform doctors/nurses on all urgent results and messages which require immediate action

·        Reschedule appointments/ ring patients to remind them of appointments and follow up patients who DNA appointments.

·        Maintain accurate financial records and sticking to Medicare billing guidelines

·        Ensure consumables and equipment are kept stocked and maintained to the manufacturer standards and conditions

·        Ensure the practice is clean, tidy, and accessible at all times

·        Record incidents and near-misses in line with practice policy

·        Practice duty of care including meeting practice standards and accountability

·        Maintain patient and practice confidentiality at all times

·        Ensure the practice building and work spaces are conducive to a safe and practical work environment

·        Book and organise staff and Drs meetings as directed

·        Maintain practice dress standards

·        Opening and closing of the surgery as required

ADDITIONAL DUTIES:

·        Administration duties as directed by the GP Principals

·        Above duties may change, and extra duties may be added and subtracted as per business requirement

WORK ROUTINE:

 As required

 Please send application letter and copy of CV to: *********@veritashealthcare.com.au

For enquiries, please contact the practice on 08 9935 9***.

 Applications close on 8th May 2024.

This job posting will be removed once we found a suitable candidate.