Medical Receptionist

About us

Coast & Country Primary Care (CCPC) is an accessible and inclusive disability and primary health care provider, who delivers a diverse range of health and community programs and services across New South Wales.  Providing services since 2001, we are a not-for-profit organisation that values people – our team, the people we support and the wider community.

At Coast & Country Primary Care our vision is “make a positive impact where we live and work”, we live this through our CARE Values; Compassion, Respect, Accountability and Excellence.

About the role

We are looking for an experienced Medical Receptionist to join our team at the Bridges After Hours GP Clinic located in Erina. You will be required to work 2-3 days per week, however you may be required to work additional shifts to relieve cover. 

The Clinic is open to the public from 7.00pm to 10.30pm (Monday to Friday), 3.00pm to 10.30pm (Saturdays) and 1.00pm – 6.00pm (Sundays and Public Holidays)

The reception role requires a high degree of autonomy and commitment.  Key responsibilities include but not limited to:

• Greet patients, staff and visitors with a warmly manner, both in person and on the telephone
• Provide appropriate support as required by the patient, doctor, and other staff within guidelines of the after-hours service
• Respond to telephone, oral and written requests for information
• Use of medical practice software to coordinate appointments and record patient care and accounts
• Open and close the service
• Set up treatment and consultation room at the beginning of each shift
• Maintain Inventory and ensure supply needs are escalated as required
• Process patient payments
• Processing of Medicare easy Claims/Batching (including resubmissions)
• Reconcile accounts and takings to balance at close of business

Key Selection Criteria 

• Previous Medical Receptionist experience with a working knowledge of the general practice environment, including Triaging Procedure, COVID safe practices, Treatment Room Procedures and Infection Control
• Working knowledge of Clinical Software in particular Best Practice
• An understanding of the Medicare Benefits Schedule and Workers Compensation
• Working knowledge of Microsoft Office, including Excel and Outlook
• Well-developed interpersonal and communication skills
• Ability to work autonomously with minimal supervision
• Must be available to work evenings and weekends, and flexible to work at our other clinic based in Kanwal
• A valid Working with Children Check (WWCC) and a Criminal Record Check (CRC) issued within the last 12 months

Job Benefits

• Salary packaging up to $15,900 of your pre-tax income
• Access to a comprehensive range of employee benefits such as Employee Assistance Program
• Enjoy being part of an organisation that prides itself on real values
• Make an impact where you live and work

To Apply

Click “Apply” below, uploading:

• Covering letter addressing the Key Selection Criteria 
• Resume

Additionally, due to the Public Health (COVID-19 Care Services) Order (No2) 2022 on Mandatory COVID-19 Vaccination from NSW Health, you will be requested to show proof of your COVID-19 vaccination status.

Aboriginal and Torres Strait Islander people are encouraged to apply.