AddressGlobal Cardiology, a leading privately owned Cardiology practice in Western Australia is seeking a dedicated and efficient Medical Receptionist / Secretarial Support to join our team at the Joondalup Clinic on a full time basis as we go through a exciting phase of expansion.
We prioritize patient-centric healthcare services of the highest quality and are looking for a candidate who shares our commitment to excellence and compassion.
Key Responsibilities:
- Welcoming patients in person, over the phone, and through other communication channels with efficiency, friendliness, and courtesy.
- Managing the day-to-day operations of the clinic from opening to close of day.
- Answer and manage incoming phone calls.
- Collecting and accurately entering patient information and any other relevant data.
- Scheduling and organizing patient appointments, running the clinics and handling invoicing / receipting processes.
- Knowledge of the MBS schedule and the accurate billing procedures.
- Maintaining confidentiality of patient personal and financial information at all times.
- Liaising with healthcare professionals such as referring doctors, pharmacists, hospital and other practice staff courteously and helpfully.
- Providing Secretarial Support for procedural bookings, including creating and managing theatre lists, and coordinating with hospitals when necessary.
Requirements:
- Exceptional customer service skills.
- Excellent communication skills with a positive and friendly demeanor.
- Professional presentation and demeanor.
- Experience using Health Track software is advantageous.
- Ability to work independently with initiative.
- Capability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to take direction to ensure the smooth operation of the practice.
- Pride in work and productivity, especially when serving patients in need, with flexibility during times of high demand.
- Understanding of confidentiality requirements.
- Availability to cover sick and annual leave as needed.
If you possess these qualities and are ready to be an integral part of a team dedicated to patient care, we encourage you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and why you believe you are the ideal candidate for this role. We look forward to welcoming you to our team at Global Cardiology.
