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Form of workAbout us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.
We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
The opportunity.
These newly created positions directly support Defence Bank’s purpose and ensures our members can count on us by building relevance across the life stage product cycle, to better support our Australian Defence Forces and its broader community meet their financial needs and financial goals.
This position is accountable for:
- Welcoming the Australian Defence Force and broader community to the bank.
- Engaging our newly acquired members in needs-based conversations to find the right solution/s.
- Educating members on our banking products and services offerings and on how to utilise digital and mobile banking tools to enhance their banking experience.
- Supporting the bank to achieve deposit growth and members achieving a positive transactional banking experience.
- Ensuring data collection meets the business needs and captures important data to improve data integrity.
- Working closely with our marketing product team to define membership retention opportunities.
- Achieving sales targets and key performance indicators as outlined in the annual budget.
A flexible Work-From-Home hybrid model once you've settled into the role.
About you.
The ideal candidate will have a sincere passion and drive for product and end user outcomes. We are seeking someone who is open minded, innovative and highly data driven. You are a confident communicator, with a genuine passion for helping people. You are transparent with the ability to collaborate across various teams. Digitally savvy, you are able to quickly grasp new systems and are not afraid to roll your sleeves up and do what it takes to get the job done.
You possess demonstrated experience or skills in:
- Previous experience in a customer service/sales role.
- A tertiary education or a background in financial services would be highly regarded.
- Transactional banking experience and a background in home/personal lending would be highly desirable.
- A highly positive attitude and a commitment to successful outcomes.
We count on you. And you can count on us.
We have a great range of employee benefits including:
• Corporate wardrobe allowance.
• Ongoing professional development opportunities.
• Savings and discounts across our range of products and services.
• A "Thank you" day - each year our employees receive one additional day of paid leave.
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!
Interested? We'd like to hear from you. Click to apply.
Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community.
All successful candidates will be required to complete employment checks prior to an offer of employment.
