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SalaryJoin us and let's make a bigger difference together.
It's an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Established in 1840, we're Australia's first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.
Your New Role:
The Member Engagement Assistant is responsible for all inbound escalated and outbound Australian Unity Member enquiries, ensuring a positive, member-centric experience is delivered accurately. The MEA will assist with maintaining data integrity and accuracy in the Group Member Register, recording member preferences, and liaising with key source system contacts across the Australian Unity business.
The MEA will deliver a high level of service in a team environment embracing Australian Unity's values of bold, warm and honest.
- Initial contact point for escalated general enquiries with members by having high quality and consistent conversations to drive a great experience with a high level of accuracy in every interaction.
- Follow approved script guidelines for consistency in delivering a positive experience
- Identify and communicate appropriate member information by articulating entitlements and benefits
- Processing of Member communication preferences
- Assisting with AGM, New member welcome campaigns and other member communications where needed
- Initial point of contact for Community Pharmacy members
- Processing of all annual renewals in ROS system
- Assist as required with the AGM working group with event preparation
- Liaise with partners/suppliers for Coupa invoicing
- Process Coupa requisitions and invoicing
- Actively work with MES to identify development opportunities and proactively work towards improvements
- Actively contribute to the Membership & Corporate Communications team
- Experience working in a similar member or customer-centered role (desired but not essential)
- Demonstrated ability to deliver an accurate and positive level of customer service
- Intermediate proficiency in MS Office (Word, Outlook, Excel)
- Experience using Salesforce CRM is highly desired
- Demonstrated ability to work in both a team environment and individually
- Have a strong work ethic, demonstrated initiative and self-motivated
- Solid communication skills (written, verbal)
- Provide best practice advice & support
- Highly motivated, adaptable, and proactive
- Take initiative and recommend changes and/or improvements
You will enjoy a range of great employee benefits and rewards including:
- Competitive Remuneration and Incentive Program
- A range of attractive product and service discounts from Australian Unity's Retail and Wealth Management portfolio - including health insurance and banking products
- Supported Learning and Career Development program
- Flexible Working Arrangements including Work-From-Home days with a real work-life balance
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Community Volunteer Days yearly
Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers. We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together - collaborating, encouraging and even managing to have some fun.
At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
