Member Engagement Manager - Western Victoria

Our client, Master Builders Association of Victoria is a leader in the Building and Construction industry, supporting their members to create a thriving industry geared for growth and prosperity.
  
This rare and exciting opportunity is for a motivated professional, to increase new memberships across Geelong, Bellarine and the Surf Coast, as well as providing outstanding service to existing clients.
  
Key Responsibilities:

• Drive growth across our membership base in Geelong, Bellarine and the Surf Coast
• Continuing improvement of member relations
• Optimise client satisfaction, increase lifetime value and increase retention and loyalty
• Proactive lead generation and acquisition of new members, sales of products and services
• Implementation of proactive member relationship management visitation/call program
• To help increase retention rates with renewing members in your defined region
• Grow engagement and participation at events

Our client is interested in candidates who demonstrate:

• A proven track record of strong relationship management skills and ability to work with a diverse range of customers
• High level of personal motivation, and solid sales skills
• Excellent organisational, analytical and negotiation skills
• Authentic, positive energy, with excellent presentation
• Effective time management skills
• Strong sales and persuasion skills, with a focus to deliver solution based sales
• Ability to negotiate and influence difficult and complex issues
• The highest ethical standards, with a steadfast commitment to both the client and company success 

Required Skills and Experience:

• 5+ years of experience in the building industry
• Experience in managing memberships, preferably within a professional membership association.
• Business or management qualification
• Knowledge of Builder Registration process (preferable)
• Tech-savvy with the ability to quickly learn new databases/CRMs
• Excellent interpersonal, communication, and written skills.
• Self-motivated, takes initiative, and demonstrates a high level of responsibility.
• Meticulous attention to detail.

  
Advance your Building and Construction career in membership management & make an impact!   If you would like to be out on the road engaging with clients, then this role is for you!
  
If you have the skills and experience and want to become an important part of our successful team, we encourage you to apply.
  
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