Member Experience Assistant Manager

The CEO Institute is renowned for fostering leadership development and providing a platform for business leaders to connect and grow together. Embodying the principle that "no business leader should ever walk alone," we dedicate ourselves to empowering leaders through innovative and transformative experiences. Our mission supports leaders in enhancing decision-making and fostering impactful leadership across various business communities, guided by our vision to enable leaders to shape the future of business, their communities, and the world through the growth and success of their people.

The Member Experience Assistant Manager is pivotal in enhancing both the operational efficiency and member satisfaction at The CEO Institute. This role supports the strategic administration of Member Experiences and contributes significantly to the execution and operational delivery of the CEO and Future CEO Syndicate programs. This position blends administrative excellence with proactive member engagement to ensure the smooth operation and continuous improvement of service offerings.

With the support and guidance of the Qld State Director and Member Services Manager, the Member Experience Assistant Manager's key duties include:

• Member Experience Administration: Oversee the day-to-day administrative operations that underpin the delivery of our Syndicate programs. This includes managing member records, refining operational procedures, and ensuring overall administrative excellence
• Event and Venue Management: Play a critical role in the planning, coordination, and execution of all special events, including selecting venues, managing logistics, and overseeing event execution to ensure alignment with the organisation's high standards and member expectations 
• Member Engagement and Support: Provide robust support in fostering and maintaining strong relationships with members. Assist in managing member induction, ongoing engagement, retention strategies, and the delivery of high value communications and service
• Sales and Development Support: Offer essential support to the Director in membership development efforts. This includes assisting with the organisation and coordination of speakers for various meetings and contributing to strategic initiatives that drive membership growth

This role is being offered on a part-time basis (30 hours per week) and hybrid/flexible working is on offer.

Our ideal Member Experience Assistant Manager will possess the following experience and attributes:

• Proven track record in a similar administrative or support role within a service, events, or member-based organisation
• Demonstrated ability to handle complex administrative tasks with high attention to detail.
• Advanced proficiency in Microsoft Office Suite and CRM systems
• Strong organisational skills as well as the ability to manage multiple tasks simultaneously. 
• Exceptional verbal and written communication skills and ability to effectively interact with members, management, and external stakeholders. Must be able to convey information clearly and persuasively. 
• High energy level, ethical integrity, and a commitment to professionalism.
• Proactivity and self-starter attitude which means you are comfortable working independently and as part of a team.

Applicants must possess a current Driver's Licence and car. (Car expenses for attendance at member events shall be reimbursed.)

What's on offer when you join The CEO Institute?

You can expect an engaged and collaborative work environment where your contributions will have a direct impact on the growth and success of our organisation. We offer opportunities for professional development and a chance to work on exciting projects that will challenge and inspire you.

Benefits:

Investing in the professional development of our teams is critical for our success, if you are serious about your career and are interested in joining The CEO Institute, please apply online. We look forward to connecting with you and exploring your career options with us further.

Please note any direct or third party applications will be forwarded to The CEO Institute Talent team.