Member Experience Officer

We are seeking a person who thrives on delivering outstanding Customer Service. Does this sound like you?

Mildura Health Fund is Australia’s oldest not for profit, member owned private health insurer that is the health fund of choice for over 37,000 Australians.

The role:

An exciting opportunity exists in our Member Service team for a highly motivated Member Experience Officer.

We are looking for a proactive and committed person who is passionate about achieving exceptional results, delivering a high-quality customer experience and has highly developed computer skills. 

If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefit from their Mildura Health Fund Insurance, then this role is for you.

Responsibilities include, but not limited to:

• Deliver outstanding customer service.
• Processing customer transactions including processing claims.
• Manage end to end resolution of customer enquiries via face to face, phone and digital correspondence.
• Educate and inform customers on health products and services.
• Manage sensitive conversations relating to health and medical related issues.
• Drive key performance in relation to quality, service and accuracy of member interactions.
• Adhere to all relevant risk and compliance obligations.
• Membership sales
• Travel to field days, expos and other Health Fund branches as required from time to time.

To be successful, we are looking for someone with:

• Highly developed computer skills with the ability to adapt to new technology is highly desirable. 
• Ability to adapt positively to frequently changing work practices and need.
• Excellent verbal and written communication skills with high attention to detail.
• Highly motivated with the ability to interpret and communicate complex information.
• Proactive, accountable and customer focused.
• Sales experience is highly desirable.
• Empathy and sensitivity in communicating with our members.

Your work hours would be 8:30am – 5pm Monday to Friday.

Workplace culture is important to us!

We’re all about creating a fantastic people experience. We work with our people to create a workplace that is inclusive, supportive, safe and respectful so we can do the best for our members.

We provide opportunities for our employees to continue to learn and develop their skills and knowledge through various internal and external development opportunities. We also provide a flexible work environment with some great added benefits. 

If this position sounds like you, please email your resume and cover letter to **************@mildurahealthfund.com.au

Benefits

• Paid parental leave
• Rostered Days off
• Ongoing professional development 
• Employee Assistance Program for you and your family
• Discounted Private Health Insurance
• Corporate Wardrobe Allowance

Would you like more information?

Contact Anara on (03) 5023 0***

Applications close on Friday 19th April at 5pm