Member Services Officer

Basketball ACT is calling for expressions of interest for various casual Member Services Officer positions at the Belconnen Basketball Stadium, Tuggeranong Basketball Stadium and various other locations across the Canberra region.

Applicants must have availability on weekends.

As a casual Member Services Officer overseeing the running of the competition venue, you will be:

• A first point of call relating to competition and facility matters for Basketball ACT stakeholders attending the venue.
• In a 7 days per week operating environment you will maintain a high level of customer service, ensure all set-ups are completed in a timely manner and incorporate all operational requirements.
• Ensure all facilities are utilised only in accordance with bookings and health and safety requirements at all times.
• Continually check all equipment and facilities for actual or potential breakdowns and problems. Initiate action for repairs and maintenance when appropriate and report all matters to the relevant authority for action.
• Ensure cleanliness and safety of the facility and associated equipment for the duration of your shift to ensure they are always presentable and in good operating condition.
• Respond to member/customer requests in a professional manner.
• Act promptly and decisively on safety and security matters, especially in an emergency.
• Initiate appropriate action in the event of injury, accidents and other issue involving members/customers. Show initiative and operate unsupervised in many situations.
• Refer more complex matters to the Competitions Team when they are available or report back to BACT staff for more serious matters.
• Actively participate in the implementation and delivery of policies, guidelines and other resources.
• Opening/Closing of BACT facilities where necessary.
• Work collaboratively as part of a high performing team/organisation, establishing and maintaining effective partnerships with key internal and/or external stakeholders to deliver high quality business outcomes.

Please see the attachment for the full Position Description