Membership Officer

Are you ready to embark on a thrilling journey in the dynamic world of tourism? Our client, a leader in the tourism industry, is seeking a vibrant, customer centric and enthusiastic Membership Officer to join their team! As our Membership Officer, you'll be assisting and supporting their exclusive membership program.The position would suit an up-and-coming tourism professional or recent graduate looking to begin their career in the tourism industry. Training will be provided for the right applicant.Responsibilities:Act as the first point of contact for existing and potential member queries and services, supporting the end to end membership life cycleAd hoc admin dutiesAssist tourism operators to understand, interpret and apply the Quality Tourism Framework accreditation program to their business, including Star Ratings and other sector-specific programsProvide coaching, mentoring and advice to tourism operators relating to accreditation, marketing, e-tourism, workforce development, business planning and customer serviceConduct online and on-site accreditation assessments with tourism businessesMaintain accurate and current records in relevant accreditation and Customer Relationship Management (CRM) databasesAssist with WA events, policy, and training and development programsAbility to travel independently within WA as requiredRequirements:Tertiary qualifications in Business, Marketing, Tourism, Training or related discipline (Preferred)Knowledge of tourism industry relationships, issues and networksExceptional communication and interpersonal skillsProven track record of developing and implementing successful membership strategiesPossession of a current A class drivers’ licence What We Offer:Competitive salary and benefitsOpportunity to immerse yourself in WA’s vibrant tourism industryA dynamic and collaborative work environment where your ideas are valued.