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SalaryJoining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive.
Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.
We are committed to creating a supportive environment in which people feel connected to our football club and to each other. Importantly we want to have fun!
About the role
Reporting to the Membership Acquisition and Retention Manager, you’ll be an integral part of Hawthorn’s membership team through outbound telemarketing, Membership Sales enquiries, match days and member events.
With a fan-centric mindset your tasks will include but not limited to:
- Achieving Sales and KPI’s through outbound telemarketing campaigns by applying sales techniques and strategies
- Provide excellent customer service to all members including have a ‘member first mindset’
- Send follow up emails through Zendesk as well as responding to any member enquiries in a friendly and accurate manner
- Assist with delivering the membership acquisition and retention strategy
- Provide assistance to the wider membership department including casuals and trainees to maintain sales & retention standards across the team
- Performing general membership database duties and ensuring database accuracy and quality
- Assisting with day-to-day administrative tasks including data entry
Our ideal candidate
As the successful candidate, you will be highly organised and an effective collaborator with previous experience in a similar role within the sporting industry, membership or fan development.
Strong knowledge with CRM systems and Archtics experience will be advantageous but not necessary.
With a mindset that has a passion for sales, acquisition and retention, you will have a strong understanding of how to apply telemarketing techniques and work towards deadlines and achieve targets.
Your passion for driving customer experience sets you apart and is supported by your excellent communication and organisational skills, high attention to detail and the ability to effectively prioritise and manage your time.
Our offer to you
As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:
- Emerging Leaders Development Program -bespoke inhouse program to develop our future leaders
- Hawks Wellbeing Program with 4 days leave and financial support to access healthy mind and body initiatives
- Access to gym facilities
- Summer Hours (Dec/ Jan) with half day Friday’s
- Flexible work arrangements
- Special offers and discounts through our Corporate Partners
- Industry leading Parental Leave Policy
- Professional development opportunities - inhouse and external
- One Club memberships to enjoy games with your family and friends
Applications Friday 9th February 2024.
The Hawthorn Football Club is an Equal Opportunity Employer and encourages applications from suitably qualified and diverse candidates. We welcome applicants who reflect the diversity of the Australian community and encourages applicants from the following backgrounds to apply:
- Aboriginal and Torres Strait Islander
- Culturally and linguistically diverse
- LGBTIQ+
- People with a disability
- People who live in rural and regional locations
As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Hawthorn Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.
