Address
Form of workAbout Connectiv
Connectiv are a Telstra Enterprise Partner based in Osborne Park with an excellent industry reputation and a goal of making the complex simple and provide the best services and solutions to customers. Having grown rapidly to become a complete IT&C services provider, the team requires an additional team member on the Mobility Service Desk.
Connectiv fosters a company culture where everyone is willing to help each other, knowledge is shared, and no two days at work are the same. Staff are supported and developed with training, courses, and coaching. This opportunity would best suit someone looking for an entry level role in the IT and Telco industry.
Our workplace is located in Osborne Park, close to public transport, with on-site parking available.
The Role
The Mobility Service Desk team processes customer requests received via an in-house ticketing system, and are responsible for liaising with our customers, the sales team and other internal departments.
We are currently seeking a full-time candidate to assist with our commitment to delivering exceptional service. Applicants are required to submit a cover letter detailing their past Customer service experience. The ideal candidate should possess strong verbal and written communication skills and feel comfortable engaging with stakeholders at all levels.
Our Mobility Service Desk team is known for being exceptionally supportive and amiable, and they appreciate the flexibility available to all Connectiv employees. Managing multiple priorities and meeting deadlines is a constant aspect of the role, so strong time management and organisational skills are highly valued.
Within this role, you will be responsible for the following duties
- Manage customer requests
- Perform Telstra service adds, moves and changes
- Billing enquiries
- Stock handling
- Booking couriers
- Invoicing
- Contact with Telstra back of house teams
- Using multiple in-house, Telstra and customer owned systems
- Processing hardware repairs
- Stock management
Essential
- Eligible to work in Australia
- Minimum 12 months' experience in a Customer service focused role
- Time management and prioritisation skills
- Attention to detail and high level of accuracy
- Excellent verbal and written communication skill
- Approachable, flexible and friendly with a can-do attitude
Desired
- Prior experience in a Telstra environment (e.g. Telstra retail experience or other telco environments)
- Prior experience with Telstra systems; Helpdesk, MNC, SEIBEL, Your Telstra Tools incl. Online Bill, T Analyst, Console, MICA.
How to Apply:
If you believe you are well suited for the role, and would like to join our team, apply with your résumé and a cover letter highlighting why you are the ideal candidate for Connectiv.
Connectiv is committed to promoting equity and ensuring a work environment that embraces and appreciates diversity and inclusion. As an employer, we are dedicated to cultivating a diverse and inclusive workplace where all individuals can thrive. We strongly believe in empowering our team members to harness their creativity, authenticity and innovative thinking, to be the champions of change now and into the future.
As we prefer to manage all sourcing directly, introductions via agency will not be accepted.
